Client Relations Manager

3 days ago

Australia Thefold Full time

Overview
Client Relations Manager – Home Care
- Batemans Bay, New South Wales, Australia
Dementia and Aged Care Services
(DACS) is a well-established provider of Community Care Services in New South Wales, committed to offering personalised care solutions that enhance the quality of life for our clients and their families. We aim to empower clients to remain in their homes and fully engaged with their local communities.
At DACS, we believe that every stage of life deserves positive and meaningful experiences, whether or not a dementia diagnosis is present. Our approach focuses on delivering high-quality, individualised support that respects the unique needs of each client.
The Role
As the
Client Relations Manager – Home Care
, you will secure new Home Care clients, strengthen relationships with existing clients, and ensure high levels of customer satisfaction. You will work with the Home Care team to ensure seamless delivery of care services, manage client budgets to meet clients' needs, and maintain compliance with industry standards. This role combines client case management with leadership responsibilities, overseeing the implementation of client care plans, managing budgets, and leading continuous improvement initiatives.
Key Responsibilities
Securing new clients and ensuring smooth transitions into the Support at Home program.
Manage and maintain client relationships, ensuring high levels of satisfaction.
Ensure appropriate assessments, care planning, and goal setting for clients are completed in a timely manner.
Budget management for client care packages, including reporting and financial oversight in line with guideline requirements.
Collaborate with internal teams to ensure compliance and meet statutory obligations.
Drive continuous improvement in the quality of care provided to clients.
Lead and support the care team, providing guidance and assistance in delivering care.
Respond to client inquiries, communicate changes in care needs, and manage service delivery.
Travel within the designated regions may also be required.
About You
Experience in home care or case management, with at least 2 years in a similar role.
Proven ability to manage client relationships and deliver high-quality care.
Strong budget management skills and experience with consumer-directed care.
Ability to lead and mentor a small team, driving quality care outcomes.
Diploma or higher qualification in community, aged, health, or a related field.
A strong consumer-focused approach with excellent communication skills.
Driver's Licence and a motor vehicle with insurance.
National Police Check required.
Competitive remuneration package, including performance bonuses and salary sacrifice, and a fuel card with toll e-tag.
Work with a supportive and dynamic team focused on high-quality client care.
Opportunities for career growth and professional development.
Innovative and progressive organisation with a strong focus on client satisfaction.
Rewarding role with the chance to make a significant impact on clients' lives.
#J-18808-Ljbffr

  • Client Relations Manager

    2 days ago

    Australia Impact Hr Consulting Full time

    Finding the Right People for the Right Roles- Full Time- Level 3, 11 Murray Rose Ave Sydney Olympic Park NSW 2127 P.O. Box 113 Eastwood NSW 2122**Company**: Active Metal Pty Ltd**Location**: Level 3, 11 Murray Rose Ave Sydney Olympic Park NSW 2127 P.O. Box 113 Eastwood NSW 2122**Salary**: $TBC**About Active Metal****Active Metal** are experts in transforming...

  • Client Relations/Reception

    2 days ago

    Australia Adelaide Animal Emergency Referral Centre Full time

    Company DescriptionThe Adelaide Animal Emergency & Referral Centre is a 24hr multi-disciplinary centre offering emergency, specialist, and referral veterinary services. We provide best treatment and care for pets in emergency medicine, internal medicine, oncology, cardiology, surgery, diagnostic imaging, and specialist oral maxillofacial /dentistry. Our...

  • Client Relations Executive

    5 days ago

    Australia Perpetual Full time US$90,000 - US$120,000 per year

    Client Relations ExecutiveLondon (Hybrid - 3 days per week)We're looking for a Client Relations Executive to partner with our UK Wholesale and Institutional Relationship Directors, helping to grow relationships with wealth managers, private banks, NDFMs, family offices, advisor networks and consultants. This is a client facing role that blends relationship...

  • Veterinary Client Relations Professional

    2 days ago

    Australia beBeeClient Full time $70,000 - $85,000

    Fast-paced Veterinary Client Relations Role We are currently seeking experienced veterinary client relations staff to join our team on a permanent part-time basis. As a skilled professional in exceptional customer service, you will be the front line of our business providing best client-patient experience. This is a fast-paced veterinary referral and...

  • Client Relations Specialist

    2 days ago

    Australia beBeeCustomerService Full time $60,000 - $65,000

    Job Description">At our organization, we're a leading importer and distributor of medical equipment in Australia. We pride ourselves on delivering high-quality medical devices and healthcare solutions to providers and patients across the country.The ideal candidate for this role will be responsible for providing exceptional customer service and...

  • Client Manager

    2 days ago

    Australia Contract Resources Full time $104,000 - $130,878 per year

    Mining / Oil & Gas / UtilitiesEngineering & MaintenancePerthPermanent / Full Time11/9/2025Permanent roleEstablished engineering contractor within the Oil & Gas spaceFuture growth opportunitiesA History Of The Future Striving to set new standards, Contract Resources started in New Zealand in 1989 as a group of problem solvers.We challenged ourselves to...

  • Customer Relations Manager

    2 days ago

    Australia beBeeCustomerRelations Full time $90,000 - $120,000

    Customer Relations ManagerWe are looking for a Customer Relations Manager to lead our customer service team. As a key member of our organization, you will be responsible for developing and maintaining strong relationships with our customers, partners, and internal stakeholders.Key Responsibilities:Develop a strong relationship between clinics and external...

  • Client Experience Manager

    2 days ago

    Australia beBeePayroll Full time $90,000 - $120,000

    Job Title: Client Engagement ManagerWe are seeking a highly skilled and experienced Client Engagement Manager to join our team. This is an exciting opportunity for a professional who is passionate about delivering exceptional client service and support.About the RoleThe Client Engagement Manager will provide high-quality support to clients, participating in...

  • Client Manager

    2 days ago

    Australia Kantar Full time

    We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.To start a career that is out of the ordinary, please apply...Job DetailsKantar is the world's leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhereOur Insights...

  • Client Engagement Manager

    2 days ago

    Australia Adp Full time

    Client Engagement Manager (ADP Lyric HCM)Position Title:Client Engagement Manager (ADP Lyric HCM)Reporting Line:Client Engagement Team Manager (ADP Lyric HCM)Position Purpose:To provide high-quality support to clients of ADP and participate in associated payroll operational activities.Key ResponsibilitiesSupport clients via omnichannel on product, system,...