Medical Receptionist

3 days ago

Melbourne, Victoria, Australia I-Med Full time

**About the role**:
Our clinics in the Werribee area are seeking an experienced medical receptionist to join the team. This role requires the applicant to be able to travel between sites in North West Melbourne.
I-MED is launching a new strategy to be part of the booking team on a rotating roster in a clinic environment. The role is 12 month fixed term contract working Monday to Friday with 7.5 hour shifts between the core hours of 8am to 6pm. Weekend work is optional after training.
Reporting to the Area Office Supervisor, your role will be split between being patient facing and on the phone taking in-clinic bookings. The role entails booking in medical imaging procedures, providing general preparation advice, and billing information relating to the procedure or clinic the patient will attend.

**Benefits**:

- Attractive hourly rate plus superannuation
- Commitment to your health and well-being with access to our employee assistance program and fitness platform
- Comprehensive induction training and ongoing development opportunities through the I-MED Academy
- A range of employee benefits such as free parking, paid parental leave, discounted health insurance and gym memberships, travel benefits and much more

**Your key responsibilities**:

- Driving the delivery of high-quality reception and contact centre services
- Make appointments for a number of clinics across multiple modalities (e.g. Xray, MRI, Ultrasound)
- Answer patient's general enquiries
- Explain general procedure preparation and billing information
- Providing excellent customer service and patient care
- Developing and maintaining strong working relationships with patients, referrers, staff and managers

Training
- We will set you up to succeed with a paid training period of 2 weeks classroom learning, and a further 4 weeks side-by-side support, monitoring and ongoing coaching.

How do you apply?

Due to training requirements and on the job support, and to ensure you have enough contact time to master your role, we prefer that you have no planned extended leave for the first 3 months in the role.

Covid-19 Vaccination Policy
I-MED has a policy which requires all I-MED staff to be vaccinated and boosted against COVID-19 unless they have a valid medical exemption, however each state may have applicable Public Health Orders with additional requirements, and this will be discussed during the interview process.

Discover new opportunities and join us on the journey to become the most respected and trusted medical imaging specialists in the world.

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