Duty Manager

2 weeks ago

Sydney, New South Wales, Australia Norths Collective Full time

**A Place to Belong...**
The Glasshouse is part of Norths Collective - a forward thinking, fresh and competitive brand who are leaders in the club and gaming industry. All about bringing people together through the sharing of exceptional food, drinks, events, health and fitness and entertainment experiences. A not for profit business, we are passionate about our commitment to giving back to our community through sport, social and sustainability initiatives.

**About the role...**
Reporting to the Operations Manager, we are currently seeking a Duty Manager who is focused on ensuring the day-to-day operations of our venue are run efficiently and effectively whilst ensuring the best service for our customers and guests. You will be a passionate people leader and develop our staff, whilst maintaining excellent communication with our people and leaders. The position allows the freedom for creative input whilst implementing systems and processes and empowering the team.

The Duty Manager plays a vital role in ensuring our best service shines through for our customers and guests. You must hold our passion for food, service and ambience. Fun is key too We are looking for an astute leader with high energy, a high level of expertise and vision.

Joining The Glasshouse means you are part of Norths Collective which includes The Alcott, The Greens North Sydney, The Verandah, Seagulls at Tweed Heads, Norths Fitness and Revolution Fitness.

**Your Key Priorities will be to**:

- Daily operations of the venue including presentation, security, monetary control, food and beverage and customer service
- Developing, maintaining and exceeding customer service standards
- Complying with all legislations, policies and procedures, code of conduct and practice responsible service of alcohol.
- To lead an effective team in delivering outstanding service on a consistent basis in line with our values
- Maintaining effective communication with all key stakeholders including operations manager, floor staff, chefs and management team
- Actively driving and supporting a range of Work, Health and Safety Compliance activities
- Lead training and development between all staff
- Possess passion for delivering excellent customer experiences
- Previous experience in successfully managing a hospitality operation, desirably within boutique venues
- Outstanding behavioural and interpersonal skills
- Effectively delegate to all staff
- Highly organised with strong communication and personal skills
- Experience in working under pressure in a fast environment
- Current RSA certifications
- Flexibility and available to work a 7 day, rotating roster including weekends and public holidays
- Relevant Diploma / Degree qualification is desirable
- Double vaccinated against COVID-19

**Our Benefits**:

- Dynamic, energised, management team that is embracing change and focused on success
- Free gym membership at Norths Fitness
- $5 Staff parking
- Access to meaningful training and career development opportunities
- Work for a Venue that continues to reinvent its relevancy to its local community

Our mission is to connect our community and this starts with our people.

If the above sounds like you, and you would like the opportunity to work within a highly reputable company and brand, please submit your resume today.

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