Collections Officer

2 weeks ago

Adelaide, South Australia Hudson Australia Full time

Our client seeks a **Collections Officer / Credit Services** to join their team based in Adelaide CBD.
- **Hybrid model**: - flexible work arrangement
- **Learning and Development**: Comprehensive training, support, and growth opportunities.
- **Remuneration**: Competitive salary with potential for individual and team bonuses.

**About the Role**
As a Collections Officer/ Credit Services, you will play a pivotal role in managing overdue debts for clients by executing effective recovery strategies. This position is ideal for an emerging professional seeking to build a career in collections within a supportive and dynamic environment.

**Key Responsibilities**:

- **Debt Collection Activities**:

- Manage overdue debts, collection workflows, updating notes and systems regularly.
- Negotiate payment plans and manage incoming client requests
- Approve solicitor invoices and ensure timely closure of debtor files
- **Stakeholder Engagement and Service**:

- Provide prompt, courteous service to clients, colleagues, and other stakeholders
- Maintain confidentiality and follow up on commitments with professionalism
- **Compliance and Process Adherence**:

- Follow internal and external guidelines, ensuring compliance with ACCC debt collection standards.
- Participate in training on collection and compliance practices.
- **Continuous Learning and Growth**:

- Embrace ongoing training with a 2-6-month period to master our systems and processes.
- Opportunity to manage your own debt portfolio post-training, along with potential to earn commissions.

**What We're Looking For**:

- **Experience**: Proven experience in a collections or accounts receivable role or similar industry
- **Knowledge**: Strong understanding of collections processes
- **Skills**: High-level communication, resilience, and attention to detail
- **Desirable**: SA Collections Licence is beneficial, or willingness to obtain one.

**Why work for our client?**
- **Flexible Work Environment**: Following your training, enjoy a hybrid model with three days in-office and two days working from home each week.
- **Learning and Development**:Receive comprehensive training and support, with opportunities for growth and career progression.
- **Corporate Benefits**: Access to travel insurance, corporate discounts, and a generous parental leave policy.
- **Accessible Location**: Centrally located office with nearby parking options, bus stops, and easy access to public transit.
- **Remuneration**: Competitive salary and opportunity to gain individual and team bonuses.
- **Excellent work culture**: Work in a supportive team with a focus on continuous improvement

**To Apply**:

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