Client Experience Team Leader

4 days ago

Melbourne, Victoria, Australia Dovida Full time

**About this opportunity**

Dovida is seeking a dedicated Client Experience Team Leader to join our team based in Heatherton. In this key role, you'll support and lead our Care Management team, helping to shape and enhance the client experience across Melbourne's Inner South and Bayside suburbs.

You will be responsible for mentoring, guiding, and motivating Care Managers to reach both individual and team objectives. Through your leadership, you'll cultivate a high-performing, client-centred culture that ensures the delivery of exceptional, person-focused care aligned with Dovida's values and purpose.

**Why join us?**
- Make a meaningful impact in the lives of seniors and their families through a rewarding career
- Be part of a company that truly values and recognises your contributions
- Enjoy a supportive and inclusive team environment with flexible working arrangements
- Access great benefits including the Employee Assistance Program and on-site parking
- Birthday day off

**Key Responsibilities**
- Represent the business as a professional leader in aged care and advocate for our brand within the community.
- Provide daily leadership to Care Managers to support an effective caregiver workforce and ensure client satisfaction.
- Review clients to drive business growth, implement strategies for future growth, and identify improvement opportunities.
- Manage care operations and maintain accurate client records in RMS, My Aged Care, and the Aged Care Provider portal, including new clients, discharges, and monthly claims.
- Review and approve Care Plans, ensuring clinical needs and management plans are recorded and addressed appropriately.

**About you**
- Tertiary qualification in a health-related field (e.g. social work, allied health).
- Understanding of Aged Care and Disability related legislation and regulations for home care services
- Experience in identifying, coordinating, and managing care services for home care clients preferably in Aged Care
- Experience in leading and managing a team.
- Strong organisational and time management skills including a high-level computer and accurate data entry skills.
- Must hold a valid Australian Driver's License as some travel might be required for this role.

**ABOUT US**

Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.

At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.

**Australian work rights**

Applicants must have permanent or temporary rights to work in Australia with no restrictions.

**How do I apply?**

Please submit your resume and a cover letter detailing your suitability for this role.

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