Business Optimisation Manager

Primary Details

Time Type: Full time

Worker Type: Employee

The opportunity
- Partner with business units stakeholders to identify & implement Business Improvement initiatives and help support QBE Australia's Executives to formulate & drive Operational Strategy.
- Sydney, NSW
- Permanent, full-time position

Your new role

As a Business Optimisation Manager, you will play a pivotal role partnering with our Business Value Stream stakeholders and supporting the team in its modernisation journey. You will
- Support alignment discussions on priorities and pipeline of work
- Partner with business units' stakeholders to identify & implement process simplification initiatives.
- Lead projects/initiatives by demonstrating our QBE values and core capabilities on Process Re-Engineering, Continuous Improvement and Process Governance Influence project stakeholders on process simplification through practical understanding of QBE's framework.
- Discover, analyse, measure and document current and future state processes to understand root causes of issues.
- Initiate, facilitate and recommend improvements creatively solving problems and considering innovative solutions.
- Ensuring data-driven recommendations analysing customer and operational data and measuring the impact of recommended changes

About you

You:

- Ideally experience working in a global organisation with locations across different time zones.
- Experience with managing an outsourced offshore vendor, preferably within the insurance industry.
- Thrive on understanding and solving complex customer and business problems and can think outside the box to find creative solutions to problems.
- Are curious with excellent analytical skills and a high attention to detail which allows you to be able to understand end-to-end business processes and come up with ideas for improvement.
- Have solid experience in the development of objectives, strategies and plans to improve customer satisfaction
- Experience in large Insurance operations process & successful business process re-engineering
- Exposure to business process re-engineering, CI Culture build-out, commercial analysis, development & monitoring of SLAs and developing & executing business transformation
- Extensive knowledge and applied Lean & Six Sigma skills.
- Extensive experience in a Business Improvement role leading and managing Business Improvement initiatives (you may bring this experience from different industries or sectors and if so we recognise the unique perspective you'll bring with this)
- Are passionate about business process re-engineering, process analysis, customer continuous improvement and efficiency and how you've used these skills to drive improved outcomes.
- Could get up to speed quickly and use your love of learning and curiosity to understand problems and processes efficiently.

About QBE

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.

We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too?

Your career at QBE — let's make it happen

**Benefits**:
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
- Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks' gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition
- We value our employee's experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Platinum employer in the Australian Wor