Hospitality Supervisor

The TEHGO Trust is hiring a full time hours Bar Supervisor; Waiter Supervisor; Restaurant Manager; Cook role in Darwin City, NT.
Apply now to be part of our team.Requirements for this role:1 year of relevant work experience required for this roleFull time hoursWorking rights required for this role----------Position Title - Bar SupervisorMain Duties:Supervising and training food and beverage attendants of a lower gradeTaking reservations, greeting and seating guestsUndertaking general waiting dutiesPreparing and mixing a range of sophisticated drinksTaking drink ordersPreparing garnishesCleaning bar areasCleaning tablesPicking up glassesCleaning and care of glasses and equipmentPractising proper workplace health and safety proceduresOther incidental and peripheral duties as requested by the Employer FinancialReceipt and dispensing of all moniesReconciliation of transactionsCustomer Service:Respond to customer requests in a professional and timely mannerOffer assistance to hotel customersPromote the Employer's services and facilities to customers when appropriateMake hotel customers feel welcomeAssist in maintaining customer service standards set by the EmployerEnsure your work area complies with the highest standards of cleanliness and good orderEnsure that customers are served in a professional and diligent mannerCommunication:Work closely with hotel management and related staffCommunicate effectively with customers and fellow staffFollow all lawful and reasonable directions from your EmployerJob Type - Full timeSalary - $70,000 to $80,000 per year----------Position Title - Waiter SupervisorMain duties:Supervision, training and coordination of food and beverage employeesHolding keys for the security of gaming, bar and bottleshop areasEntry/supervision of entries in accounting records required to be kept and maintained under the relevant ActResponsibility for gaming conduct and access to internal parts of machinesAttendance/operation of a gaming machine terminalArranging remedial repairs to gaming equipmentPreparing displays and presenting stock, including specialsCleaning bar areas, glasses and equipmentPicking up glasses and taking drink ordersPreparing and mixing a range of sophisticated drinksTaking reservations, greeting and seating guestsUsing the EFTPOS machineMaintain stock controlPractising proper workplace health and safety proceduresOther incidental and peripheral duties as requested by the EmployerCustomer Service:Respond to customer requests promptly and professionallyAssist and make customers feel welcomePromote the hotel's services when appropriateMaintain high customer service and cleanliness standardsServe customers diligently and uphold professional conductCommunication:Work closely with hotel management and related staffCommunicate effectively with customers and fellow staffFollow all lawful and reasonable directions from your EmployerWork cooperativelyShow respect towards and understanding of othersKey Selection Criteria:Certificate IV in Hospitality or equivalent (supervisory course desirable)RSA qualificationExperience in liquor service and staff supervisionStrong communication and customer service skillsWell presented and professionally groomedProven ability to handle and resolve customer complaintsJob Type - Full timeSalary - $65,100 to $75,000 per year-------------Position Title - CookMain Duties:Preparing, cooking and presenting a range of dishesAssisting in clearing the kitchenMaintaining stock controlAssisting cooks of a higher gradePractising proper workplace health and safety proceduresOther incidental and peripheral duties as requested by the EmployerCustomer Service:Respond to customer requests in a professional and timely mannerOffer assistance to hotel customersPromote the Employer's services and facilities to customers when appropriateAssist in maintaining customer service standards set by the EmployerEnsure your work area is of the highest standards of cleanliness and good orderEnsure that customers are served in a professional and diligent mannerProvide fast and efficient serviceEnsure all meals are prepared and presented in a professional mannerCommunication:Work closely with hotel management and the kitchen teamCommunicate effectively with customers and fellow staffFollow all lawful and reasonable directions from your EmployerWork cooperativelyShow respect towards and understanding of othersKey Selection CriteriaCertificate Il in Commercial Cookery or equivalent qualificationDemonstrated ability to follow verbal and written instructionsDemonstrated ability to safely and effectively utilise tools and equipment associated with a commercial kitchenExperience in preparing and cooking a range of dishes, including baking, pastry cooking and butcheryAbility to communicate politely and effectively with others including staff, management and customersAttention to detailJob Type - Full timeSalary - $65,100 to $75,000 per year--------Position Title - Restaurant ManagerMain duties:Opening and Closing the HotelAssist Senior Management with the day to day operations of the various departments of the HotelManage Hotel team members on a daily basis including preparation of rosters, training and development, customer service standards and performance managementHolding keys for the security of gaming, bar and bottle shop areasPromoting and marketing the businessManagement of inventory and ordering of stock for the HotelManaging budgets and financial plans as well as controlling Hotel expenditureDelivering business results by achieving set targets KPI's and objectives set by Senior ManagementEnsuring compliance with licensing laws, health and safety and other statutory regulationsHandling customer complaints in a timely mannerLeading and compiling the daily handover for the next Duty ManagerEnsure all hotel team members create customer service delivery that is timely, effective, and efficiently meets Hotel standardsEnsure that cash handling responsibilities are adhered to, all shift takings are recorded, and investigate variances and discrepancies as requiredCommunicate and implement policies and procedures to all employees' to ensure operational and service standards are maintainedConduct regular floor checks of all Hotel areas to ensure Hotel areas are clean and well maintainedOther incidental and peripheral duties as requested by the EmployerCustomer Service:Respond to customer requests/complaints in a professional and timely mannerOffer assistance to hotel customersPromote the Employer's services and facilities to customers when appropriateMake Hotel customers feel welcomeAssist in maintaining customer service standards set by the EmployerEnsure the work area complies with the highest standards of cleanliness and good orderEnsure that customers are served in a professional and diligent mannerCommunication:Work closely with senior hotel management and related staffCommunicate effectively with customers and fellow staffFollow all lawful and reasonable directions from your EmployerWork cooperatively and manage and lead a team of Hotel employeesShow respect and understanding of othersDirect employees to carry out duties in the relevant area/areas of the HotelCommunicate and implement policies, procedures and operating systemsJob Type - Full timeSalary - $80,000 to $90,000 per year