Service Coordinator

2 days ago

Tweed Heads, New South Wales, Australia Australian Unity Full time

As a **Service Coordinator, **within our Home Health program, your role will include managing a portfolio of approximately 150 customers as well as a team of Care Workers in the **Tweed Heads area with our Branch also located in Tweed Heads**.

In this role, you'll have the opportunity to collaborate with a seasoned Business Leader who excels in fostering a high-performing team culture and possess in-depth expertise in the Aged Care Quality Standards, making this a valuable learning and growth experience for you.

Industry experience isn't a must for this role We would welcome People Leaders from the Banking, Retail or Sales sector who are looking to make a rewarding career change.as well as get work/life balance back in your day

**Key accountabilities**:

- Conduct Recruitment activities and Onboarding of new Care Workers.
- People Leadership including engagement & collaboration with your team, formal and informal coaching, monitoring performance & fostering a safety culture.
- Provide dedicated client management by conducting initial assessments, annual reviews, and developing comprehensive care plans, all while building strong connections with clients' families.
- Manage and resolve client escalations and complaints to ensure high levels of satisfaction.
- Drive customer acquisition and growth while building a positive brand presence in the community.
- Build & develop valuable relationships with various external service providers and internal Clinical and Allied Health teams.
- Drive continuous improvement initiatives and maintain a strong focus on compliance within your portfolio.

**Does this sound like you?**
- Proven People Leader with a track record of cultivating a high-performing and engaged teams. _Experience managing remote teams is desirable but not essential. _
- Experience coaching and developing teams both in formal and informal settings.
- Exceptional multitasking and the ability to take ownership of customer-focused solutions.
- Prior experience in managing financial budgets.
- Success rate in working to KPIs and targets.
- Strong stakeholder management with the ability to drive your business outcomes.
- Demonstrated ability to manage your time effectively, prioritise & make sound decisions and tech savvy is a must
- Fully COVID-19 vaccinated with 2 doses (Booster is optional)

**Why work for Australian Unity?**
- Additional Leave entitlements including Community, Wellbeing & Deep Listening Leave
- Flexible Work Options - this role is a hybrid approach between client visits, Branch days & WFH as part of your week
- Lifelong learning & career development available - including full access to LinkedIn Learning & career opportunities
- Staff discounts - discounts across our Insurance, Home and Personal loans as well as travel and retail discounts through our partners
- Fitness Passport - discounted access to over 1,500 fitness facilities across Australia
- Novated Car Leasing options through our partner14 weeks paid Parental Leave & access to Remedy's Bump to Baby program

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