Manager - Service Management

1 week ago

Tasmania, Australia Sky Full time

Want to do the best work of your life? Make your mark at Europe's leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine.

What you'll do:
- Be a natural strategist with an eye on the long-term future to develop sustainable capabilities today that support the future plan.- Lead on analysis of industry and technology advancement to ensure Sky is at the forefront of innovation and use this insight to drive better business performance reviews with our key media & content partners- Demonstrate the effectiveness of initiatives through ideation and proof of concept measured through the impact to cost and customer engagement.- Review insights to identify and prioritise opportunities to improve our assurance performance for TV, Broadband and Mobile whilst converting complex insight into simple business concepts that deliver the best for our customers- Support the delivery of initiatives, ensuring the service is continually measured, maintained, improved and simplified for our customers

What you'll bring:
- Continuous Improvement methodology like TQM and PESTLE analysis to identify evolving drivers for support whilst refining and measurably improving services we offer- Great business acumen and experience working for an internet provider, media company or customer focused technology role with an understanding of Wi-Fi performance and impact on customer experience- Experience working in a highly automated large scale transactional operation- Experience of innovative approaches to deliver technical services with a high quality at the right service economics- Ability to build strong personal relationships and credibility at all levels, both internally and externally- A positively contagious can-do spirit that infuses passion in others with the ability to act calmly under pressure- A natural problem-solving ability with the resilience to overcome obstacles and find creative solutions to problems and issues- Strong communication skills at all levels of business including Director level across multiple communications methods

We bring the best from the global market into Sky - we buy technology, marketing, corporate, operational services and editorial production solutions. We are an international team working with our stakeholders our partners to curate the most effective and efficient customer-led operating model. High ethical standards are embeded in our team, and we engage our supply chains in creating a sustainable future

The Rewards:
There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:
- Sky Q, for the TV you love all in one place- A generous pension package- Private healthcare- Discounted mobile and broadband

Inclusion:
Recognised as an 'Inclusive Top 50 Employer' and a 'Times Top 50 Employer for Women', we're working hard to ensure we're a truly inclusive place to work. This means we don't just look at your CV. We're more focused on who you are and the potential you'll bring to Sky. We also know that everyone has a life outside work, so we're happy to discuss flexible working

Why wait?

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

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