Client Manager

1 week ago

Sydney, New South Wales, Australia Wavemaker Full time

**Client Manager**

At Wavemaker, we believe there always is a better way to grow. By Positively Provoking Growth for our clients and our people, we shape decisions and experiences through media, content and technology.

Wavemaker is a global media, content and technology agency. In Australia, we are currently ranked as the #2 Media Agency. We have over 250 people working across six offices: Adelaide, Brisbane, Melbourne, Sydney, Perth and Auckland, New Zealand. We are part of GroupM and WPP; the largest media buying alliance and marketing communications group in the world. For the last four years we have rated in the top 20 'Best Places To Work Australia', we pride ourselves on our culture and our people.

**About the role**

The role of the Client Manager is to be a key point of contact for our clients and to support the development of strong communication recommendations across all channels, paid, owned and earned. Responsible for supporting a successful client relationship. Bringing together the right people, to deliver the highest quality of outputs for your client, end to end, ensuring deliverables are grounded in client priorities.

**Skills & Experience**
- Highly collaborative
- Passion for media and marketing
- Up to date, media landscape knowledge (able to articulate consumer trends and what they mean for clients).
- Strong communicator with clear written and verbal communication skills
- Good problem-solving skills, with the patience to examine detail and create solutions.
- Results Driven. Passionate about delivering business results for clients, with the ability to identify and clearly articulate what's working and why.

**What success looks like**:
The easiest and simplest way to see if you have done a great job is when:
**In 3 months**:

- Established collaborative relationships with all key stakeholders and internal reports.
- A strong understanding of and can clearly articulate the agency and group proposition, core client processes and our way of working.
- Immersed yourself in the team with an understanding of the status of all active and upcoming campaigns.

**In 6 months**:

- Demonstrated your ability to deliver on all aspects of the role in an efficient, effective and proactive way.
- Strengthened your key stakeholder relationships to deliver great teamwork consistently.

**In 12 months**:

- Taking on greater ownership of the role - responsibility and volume.
- Building strong relationships with clients, representing the Wavemaker team appropriately and ensuring that campaigns are delivered to the highest quality
- Elevating your impact and influence within the business, with demonstrable benefits for the agency and our clients.

**About GroupM Australia**

GroupM Australia takes pride in being a group built on a set of core values that extend to every aspect of our operation. We are committed to providing an empowering workplace that offers opportunities to learn, succeed and grow. GroupM is the largest media investment management company in Australia. _GroupM is an Equal Opportunities Employer. We believe that diversity is vital and positively influences the environment in which we operate. We are committed to fostering a diverse and inclusive work environment that is free of discrimination, harassment or bullying. Race, colour, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability or veteran status have no bearing on our hiring decisions, we encourage all applicants._

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