It Support Technician

2 weeks ago

Australia Coronis Full time

When you join our team, you will become part of a team that is innovative, forward thinking, fast-paced and fun. Every team member is not only encouraged to voice their opinion but challenge the status quo to help drive collaboration and take our business to the next level.

If you value inclusivity, sustainability, integrity and winning, then you'll feel right at home with everyone in our company. We pride ourselves on our culture and empowering our team to not only achieve their professional goals, but also their personal goals.

**About the Role**
- Logging and tracking requests in the helpdesk system and ensuring timely resolution.
- Troubleshooting hardware, software, and network issues on desktops, laptops, printers, and other peripherals
- Escalating complex technical issues to higher-level support as needed
- Maintaining an inventory of IT assets and equipment
- Participating in IT projects and initiatives as required
- Assisting in the implementation and maintenance of IT policies and procedures

**As part of your day-to-day responsibilities, you will be supporting**:

- Microsoft Office Applications - Word, Excel, Outlook, and PowerPoint
- Windows, Mac, and iOS devices
- Windows Server 2012, 2016
- Microsoft Azure and Azure AD
- Administration in Microsoft 365 (Exchange, Compliance, Security, Endpoint Manager, and Teams)
- Other systems as required.

**About You**

To be considered for this opportunity, you should have:

- A positive attitude and a passion for technology
- High attention to detail and strong analytical and problem-solving skills
- Strong interpersonal skills and the ability to build relationships at all levels.
- Excellent written and verbal communication skills
- Excellent time management and organisational skills
- Proven ability to work well in a team environment and collaborate with colleagues.
- Basic understanding of network protocols and hardware, including routers, switches, and firewalls
- Familiarity with remote support tools like TeamViewer and ConnectWise
- A degree or certification in IT or related fields (preferred but not required)

**Benefits**
- Bring your dog to work day
- Celebrate inclusivity and diversity
- Get the option to take a day off on your Birthday
- Support local and national charity initiatives including Salvation Christmas appeal
- Corporate discounts on healthcare, gym memberships, cars, Apple products, Endota Spa
- Discounted rates from allied partners at Coronis Conveyancing, Coronis Mortgage & Finance, APM solutions and Property Management Services
- Mentoring support from thought leaders of our industry
- Achievable KPIs
- Opportunities to join our trips overseas for our high achievers

Applications now open.

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