Administration Assistant- Services

Posted: 24/04/2025

Closing Date: 25/05/2025

Job Type: Permanent - Part Time

Location: Canberra

Job Category: Services Administration

**Our Purpose and Ambition**

NextSense is a not-for-profit organisation supporting people with vision or hearing loss across Australia. We work with children, adults, and their families, providing a holistic approach to hearing services for newborns through to people over 90 years old, and helping children who are blind or have low vision to develop the right skills, mobility, and independence to confidently explore their world.

NextSense has been breaking boundaries since 1860, and we've been expanding our services ever since. Today, we deliver world-class education (both to children with sensory loss and to professionals in the field), cochlear implants, allied health services, therapy, research, and clinical services to children and adults. We're a registered NDIS provider, working with our clients to achieve their own goals and potential.

We're committed to research and innovation; harnessing the latest technologies and new ways of thinking and educating the next generation to lead the way in hearing and vision services.

Our new world-leading centre for innovation on-site at Macquarie University NSW represents a new era for hearing and vision loss. This nationally significant social infrastructure project was undertaken to nurture, trial and share new ideas and form new partnerships that will drive better outcomes for people who are deaf, hard of hearing, blind or have low vision. While the centre is based at NSW, its impact will extend across the country to all our sites —and your role from our Canberra office will be essential in bringing these advancements to life.

**The Role**

NextSense has an exciting opportunity for an** Administration Assistant** to join our team at Canberra. This is a permanent **part-time** role, working **30.4** hours per week across 4 days, and reports directly to the Client Services Network Lead - Greater Australia.

As a friendly face on our team, the Administration Assistant plays a crucial role in ensuring that our Deaf and Hard of Hearing clients receive exceptional service. Your genuine care for our clients will shine through as you prioritise their wellbeing at every turn.

Each day promises to be a fast-paced adventure, where you'll follow established processes to ensure timely and accurate appointment bookings and client administration tasks, all while supporting our fantastic clinical staff in Gladesville. You'll be a puzzle master who enjoys delighting clients and supporting our clinical staff's success through organised and efficient service, knowing that sometimes one size doesn't fit all.
- providing high quality customer service as the first point of contact for all clients, families and incoming enquiries
- ensuring the smooth day to day running of reception services while also providing administrative support to other NextSense services
- liaising with clients, visitors and external partners such as hospitals, cochlear implant providers and other allied health professionals
- effectively using the electronic client management system to book appointments, maintain records and bill clients
- assisting in monitoring service agreements for National Disability Insurance Scheme (NDIS) funded clients
- providing support to NextSense therapists such as diary management, assisting with operational tasks and projects

**What we can offer you**
- 100% salary packaging allowing you to increase your take home pay
- Extensive personal/carer's leave
- 2 weeks paid leave over Christmas in addition to 4 weeks annual leave
- Paid parental leave of 14 weeks for primary carer and 6 weeks for secondary carer
- Access to industry leading education and professional development
- Collaborative work environment
- Wellbeing program including Employee Assistance Program

**Desired Skills and Experience**:
To be successful in this role you'll need to demonstrate you meet the following selection criteria.

Essential:

- Prior experience using a client management system/platform
- Demonstrates effective time management and teamwork
- Prior experience providing administrative support and following established procedures and guidelines
- Excellent verbal and written communication skills
- Working With Children Check
- NDIS Worker Check

Desirable:

- Prior experience providing administrative support to allied health professionals or in the health/disability sector
- Working knowledge of the National Disability Insurance Scheme (NDIS) framework