Commissions Officer

3 days ago

Melbourne, Victoria, Australia Ray White And Loan Market Full time

Loan Market Group is the largest and fastest-growing mortgage brokerage aggregator in Australasia. Proudly family-owned and led, it was founded in 1994 by Sam White and is part of the White Family Group of companies comprising Loan Market, PLAN Australia, Choice Aggregation Services, FAST, Home Now and Ray White. There are 8,000+ mortgage brokers that makeup Loan Market Group in Australia, New Zealand and Indonesia who collectively settled over $9.7 billion in its first combined month of operation (March 2021).

**About the role**:
This role plays a critical part in supporting the business objectives of delivering high quality service to our customers (Broker & Referral Partners). This is achieved through the accurate processing of payment data from a number of lenders to ensure that our customers receive their income accurately and on time.

**Duties and Responsibilities**:
1. Data entry to operating platforms & payment system
- Daily upload & manipulation of commission payment files from Lenders
- Daily matching of Lender data to Broker data via the Broker customer relationship management system & operating platforms
- Weekly import to commission payment system of data
- Reconciliation of export from commission payment system

2. Commission cash reconciliation
- Daily entry & monitoring of Lender deposits
- Reconciliation of Lender deposits to commission files
- Correct allocation to account receivable journals

3. Support of Broker & Referrer requirements
- Liaising with Lender partners in relation to their policies and customer payment inquiry
- Processing of adjustments upon Broker & Referrer inquiry

4. Maintenance & knowledge of Panel Lender Schedule
- Managing all Lender payment policy changes within Panel Lender Schedule document
- Moderate level of understanding of Lender payment policy

**Qualifications, Knowledge, Skills and Experience**
- 2 yrs Customer Service experience
- Working with customer relationship management systems
- Accounts receivable exposure is preferred but not mandatory
- Basic understanding of lending practices is desirable
- Able to work in a shared open environment
- Positive outlook
- Organised, analytical and principled
- Resilient to change
- Able to multi task
- Ability to "think outside the square"
- Cultural fit with our core values of leadership, integrity, curiosity and discipline
- Enjoy following processes and a structured environment
- Ability to challenge existing ways we do things and looks for opportunities to improve
- Enjoys engaging and collaborating with others and is conscientious
- Microsoft Office suite of programs, particularly excel
- Accurate data entry while maintaining a sense of urgency
- Being accountable for your own results and the timely performance of tasks within the scope of the position
- Initiative to work autonomously and to request additional tasks
- Requirement to be able investigate in the instance of historical payment within payment system upon inquiry from our Brokers & Referrers
- Working in an open office environment, there is requirement for a high level of interaction with the Agreements Team & Business Analyst in relation to changes and operation within the payment systems
- In addition communication with customers and other teams in the business is a critical part of the role
- Managing tasks and work to team priorities
- Understand how individual tasks impact team goals and outputs

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