Mobile Lender

4 days ago

Canberra, ACT, Australia Defence Bank Full time

**Introduction**:
We are Australia's Defence Bank. Established in 1975, we have 33 branches across Australia, a local Contact Centre, an award-winning mobile app, and 200 employees who make us a great place to work.

As a member-owned bank, we re-invest our profits into improving products and services for the benefit of our members who include the men, women and families that make up the defence community.

We consider it a privilege to serve those who protect us. To deliver on this, we need a team of passionate, dedicated and resilient individuals who are committed to making a difference for our members.

We are currently recruiting a Mobile Lender working full time in the Duntroon region in the ACT. The Mobile Lender will contribute to the purpose and ongoing success of Defence Bank by delivering outstanding customer service, developing new clientele and empowering members to gain greater financial success through connecting them to attractive lending solutions.

**Description**:
What you will do.

**This specialist position is accountable for**:

- Acquiring and developing business, building consultative relationships and delivering outstanding member service to meet members' home loan, mortgage and other financial needs and timelines.
- Proactively coaching and working collaboratively with branch staff, networks and partners to leverage referral business.
- Achieving agreed performance goals, targets and SLAs.
- Identifying an acceptable level of lending risk, within approved delegation and pricing parameters and in line with Defence Bank's risk appetite.
- Proactively advocating for and promoting Defence Bank by building relationships within Defence Community, Defence Industry partners, and within the broader community to grow and build awareness of our service offerings and grow our member base and product portfolios.
- Supporting the business to meet strategic initiatives and ad hoc requests as needed.

**Skills and Experiences**:
What you will bring.

A customer service star, you're passionate about providing a consistent yet memorable experience. Your knack for uncovering needs, providing appropriately solutions, and achieving results. You connect with people, establishing rapport and trust quickly.

**You have**:

- At least two years' experience in a retail sales team ideally within financial services.
- High school certificate or equivalent.

**Demonstrated experience or skills in**:

- Achieving agreed goals in line with individual and team plans.
- Building effective working relationships with stakeholders at all levels.
- Facilitating presentations to small and large groups.
- Picking up new concepts quickly.
- Time management with the ability to handle unplanned interruptions.

We count on you. And you can count on us.

In joining our team, you'll get access to a great range of benefits including:

- Reward and recognition platform - a number of vouchers, discounts, ecards and more
- Thank you day - each year our employees receive one additional day of paid leave for 'CEO Day'
- Employee assistance program
- Corporate wardrobe allowance
- Volunteer and community service leave
- Referral reward
- Education Assistance
- Generous Parental Leave scheme

Interested? We'd like to hear from you.

If you would like to be a part of our passionate team, click Apply.

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