Customer Service Representative Opportunities
2 weeks ago
We currently have **full time** and **part time (minimum 3 days / week) **opportunities available which are integral in providing exceptional support to our customers.
Whether you're a recent graduate to kick off their career, or have a passion for tech and exceptional customer experiences, this is a fantastic opportunity to work within a dynamic, fast-paced and innovative space and be part of an iconic, ASX listed eCommerce business
**In this role you'll be responsible for**:
- Supporting best practices and compliance to ensure an outstanding customer experience with every interaction.
- Liaising with freight carriers to ensure the timely delivery of orders and assisting with any shipping-related concerns.
- Collaborating with internal teams to help resolve customer queries and identify improvements to enhance the customer experience.
**To be successful in this role, you should be**:
- A University Degree will be highly regarded, but is not essential
- Customer centric and willing to go above and beyond to ensure our customers have an exceptional experience
- Tech-savvy and ability to use various IT and cloud-based tools to improve efficiency and productivity
- Have an excellent attention to detail, with an ability to move through volume tasks with accuracy and efficiency
- A multi-tasking ninja - we expect you to juggle 50 different tasks at once without dropping the ball (we're not kidding)
- Ready to challenge, be challenged, and work within our highly disruptive business model.- Work with an incredible team to solve important challenges, helping to drive Australia and New Zealand's eCommerce future
- Your role has a lot of ownership, autonomy and little red tape
- You'll be empowered to achieve positive outcomes and your work will have a real impact
- You'll be at the forefront of the eCommerce industry with us and be part of a company that are the Pioneers of eCommerce in Australia
- Be an Intrepreneur, playing a hands on role in shaping our strategy at our HQ
- A range of employee benefits such as; complimentary Kogan First Membership, team exclusive discounts, Health & Wellness program, Learning & Development and Lunch & Learns, Hackathons, Team member referral program, Company and team events and celebrations, community engagement (volunteering) and extensive career development opportunities plus loads more
**To apply**
Express your interest in this opportunity by uploading your CV and Cover Letter, outlining your interest in the position and how you think you can help grow the Kogan business.
**About Us**
**Heads up
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