Retention Coordinator

2 days ago

Brisbane, Queensland, Australia Supagas Pty Ltd Full time

Uncapped, Monthly Paid Commissions
- Full time, permanent opportunity
- Significant future career opporunities

**About the Company**
Supagas is a fast growing national, leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases and Helium. We are rapidly building a reputation for growth and success based on an exceptional "YES WE CAN" customer service offering and quality product in the highly competitive market.

**About the Role**
To support our growth focused approach, we currently have an opportunity in our Brisbane branch for an experienced
**Retention Coordinator** to join the team.

**Duties & Responsibilities**
- Embody the 'Yes We Can' ethos in all aspects of the role and responsibilities.
- Reporting directly to the QLD/VIC/TAS Field Sales Manager
- Effective and efficient management of Account Manager Activities to proactively maximise existing customer base retention.
- Effective and efficient management of customer "change of ownership" processes. This includes defending of all current supply agreements and proactively resigning customers that are due to expire contract within a 6-month period
- Effective and efficient management of customer "cylinder reconciliation/audit" processes.
- Manage the "de-hire process" following through with recording reasoning and direct potential lost customers to the Account Manager to action "save" processes.
- Make contact (where necessary) with customers to facilitate the "save" processes.
- Manage and facilitate interdepartmental relationships with the sales, logistics, administration, maintenance and technical teams.
- Competence and compliance management of above areas in line with relevant standards and Supagas Policies & procedures.

**Skills & Experience**
- Minimum of two years' experience in a retention role
- Excellent time management skills, well organised and are natural planners.
- Excellent written and verbal communication
- Flexible and adaptable to handle high pressure situations and have high level of resilience

**Benefits**
- Generous base salary
- Uncapped, monthly paid commissions.
- Continual ongoing support and training provided
- Significant future career opportunities

Most importantly at Supagas we value attitude above all else. We are looking for the next team player to embody the 'Yes We Can' ethos
- Health insurance

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