Campus Manager

**Be the leader of a growing campus in Melbourne**:

- **Be part of an industry leading supportive and positive work culture**:

- **26 days' annual leave, including 1 for your birthday**

**Role**
The Campus Manager is responsible for leading the student facing staff in the University of Adelaide Melbourne Campus.
This includes; setting up and managing the day to day operations, management of all students specifically the retention rates and satisfaction targets and working collaboratively with all campus staff to provide quality academic and student experience services, for both the pathway and award programs.
**Responsibilities**
- Managing and directing day to day operations of the campus
- Working with relevant University of Adelaide College and University of Adelaide staff and managers to ensure smooth delivery in areas such as attendance monitoring, student notifications, exams, timetabling and other operational areas as needed
- Liaising with the Facilities team for all ongoing resource, facility and maintenance needs of the campus
- Act as escalation point for operational and campus queries from both within Melbourne Campus and from external stakeholders
- Oversee dealings with University of Adelaide Faculties and Central Administration related to Student Services and student transition to University studies
- Providing quality service to students ensuring they have the appropriate levels of academic, administrative and personal support
- Lead, organise and deliver Orientation for new students each Trimester and assist the University to deliver an annual graduation ceremony
- Work closely with Kaplan Careers Central to provide students with support to develop and maximize their career opportunities
- Responsibility for achieving student retention and revenue targets through proactive student engagement and management of challenges as and when required
- Overseeing the management of campus resources within budgeted parameters
- Liaising with payroll on any staff payment and/or leave processes for all immediate reports and lecturing staff
- Recruitment, on-boarding and training of all student facing, campus staff
- Compliance with all company policies and procedures including WHS legislation requirements
- Being a productive member of the Kaplan team by displaying the Company values through your day to day role

**Requirements**:

- Minimum 5 years management experience
- Tertiary qualifications
- Administrative and operational experience of education programs or product related industry
- Demonstrated customer service skills, including cross cultural sensitivity, and a high level of demonstrated interpersonal skills
- Experience in the international student environment
- Positive, collaborative and supportive communication style with experience across a variety of key stakeholders
- Excellent verbal and written communication skills
- Ability to work under pressure with conflicting priorities & the ability to prioritise work effectively
- Demonstrated leadership and management skills at an operational level including effective management of people, resources and financial parameters
- Understanding of pathways (desirable)

**About Us**:
Kaplan International (Australia and New Zealand), offers you the opportunity to work for one of the world's leading providers of lifelong education. We have around 1000 people who work across a range of professional and academic roles in our offices and campuses across the two countries.
The University of Adelaide is Kaplan's longest standing partner in Australia. The partnership has enjoyed growth over the years, moving to be positioned as the University's 'preferred pathway provider'
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