Customer Services Consultant

4 days ago

Traralgon, Victoria, Australia Bupa Full time

**Discover Bupa Traralgon**

Nestled in the picturesque East Latrobe Valley, our modern Care Home is a beacon of comfort. With 120 beds spread across various care units, our emphasis remains firmly on the holistic well-being of our residents.

**Why Bupa Traralgon?**
- A Nurturing Community: Be a part of a community where you are celebrated and valued.
- Embrace a Fulfilling Lifestyle: Seize an opportunity that offers more than just a job.

**Financial Rewards**:

- Receive a $5,000 retention bonus after 6 months.
- Free select health insurance products for you and your immediate family up to $5,500k
- Free before and after school Kids club (aged over 4 years) on site for all employees*
- Employee referral program - Earn a bonus for referring someone to join our Bupa Family.
- Enjoy discounts on Bupa insurance & top retail brands like Apple, Optus, JB HiFi, New Balance, and more.

**Health & Well-being**:
**Role Overview**: Customer Service Consultant

As Customer Service Consultant, you will contribute to a customer-centric administrative experience within the Care Home.

Facilitating a great customer and employee experience within the Care Home, delivering excellence in all aspects of the internal and external customer journey and actively performing the duties across all three core focus areas as outlined below to ensure consistent provision of customer service:

- ** Resident Placement**: Warmly welcome prospective residents and assist them throughout the admission process.
- ** Employee Service**: Enhance our team's experience with precise rostering, recruitment, and onboarding tasks.
- ** Concierge**: Provide impeccable service, be it at the reception or through any form of communication.

**Skills and Experience**:

- Desirable: Certificate IV in Business Administration
- Experience in rostering and familiarity with Kronos or payroll systems.
- Proficient administrative abilities.
- Effective communication skills - both verbal & written.
- Strong interpersonal skills with a knack for customer service.
- Solid computer literacy, especially in Microsoft Word & Excel.

**Ready to Join?**

**Note**:_Bupa Villages and Aged Care is a NDIS approved provider. As part of the NDIS scheme, employees working within a NDIS facility, in a risk assessed role, must have a completed NDIS check. This is part of compliance and needs to be completed prior to commencement - successful applicants will have this cost reimbursed upon commencement._
- Eligibility criteria and conditions apply

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