Customer Services Consultant

3 days ago

Traralgon, Victoria, Australia Bupa Full time

**About the Role**

Exciting part time opportunity for a dynamic, experienced business administrator to partner with our General Manager as part of the care home leadership team at our Traralgon Care Home in a part time capacity working 2/3 days a week. Your role known across Bupa as the _Customer Service Consultant_, is crucial to the success of the operation of the home. Supporting the both the employee and resident experience, you will work across the following functions.

Learn about Traralgon care Home by clicking on the link below
- Bupa Traralgon - Aged Care Homes | Bupa Aged Care

Employee experience - rostering and pay, training/compliance and Human Resources

Resident Experience - tours, admission, agreements, and the customer journey experience.

Some of your duties will include;
- Supporting Recruitment Activities
- Rostering
- Payroll support
- Shared reception duties as the face of the Care Home
- Management of resident administration including enquiries, admissions and maintaining occupancy targets
- Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home

**Skills and Experience**
- Minimum of a Cert III in Business Administration or equivalent experience
- Previous experience gained in a similar admin/customer service role.
- Patience - working in a care home is fun and rewarding, we truly love our residents, but it also requires calm and patience, and a sunny disposition.
- Everyone says they need great communication skills, but diplomacy and a proactive approach is particularly important in this role. You might be speaking to a worried family, or a confused resident, and although you can't always provide answers, you can reassure and follow up
- Intermediate to advanced skills across the MS Office Suite
- Highly developed organisation and time management skills - prioritisation and self-direction is key in this role
- Knowledge of Kronos, /payroll systems/admin requirements in the Aged, Health Care or regulated industry is advantageous.

**How to Apply

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