Insurance & Claims Consultant

2 weeks ago

Melbourne, Victoria, Australia Unisuper Full time

**About US**
UniSuper is a place where brilliant thinkers and passionate people come together. As one of Australia's largest super funds, the work you'll do with us makes a meaningful difference today and tomorrow for our members, the planet and for you.

We are recognised for our performance excellence as we strive to deliver exceptional retirements for our members, and our growth means opportunity to grow with us. Come be a part of our passionate Insurance & Claims team and make a difference with UniSuper.

**The opportunity**
This position sits within our Insurance and Claims team with the Member Care division. Member Care focuses on customer service and advocacy, involving case management, complexity or specialist work.

The Insurance and Claims team handle all underwriting tasks and complex enquiries related to insurance at UniSuper, within this role you will work on claim types such as: Death, Terminal Illness and Permanent Incapacity Claims.

This is a crucial role in continuing our standing as a multiple award-winning fund which is recognised for excellent customer service. At the heart of this is an empathetic and personalised approach, which you will deliver alongside meeting UniSuper's service and quality standards.

You will be part of a close-knit team that balances individual responsibilities with a supportive and collaborative team environment. There will be opportunities for growth and learning as we continue to grow and evolve, allowing you to develop your career beyond this role.

**About you**

As an Insurance & Claims professional we require you to have patience and an empathetic approach, as well as an understanding that you will be working with members who are going through challenging times in their lives.

Some of the other key traits we will be looking for include:

- Experience in death claims management
- Strong communication skills including the ability to simplify the complex
- Great customer service skills with a high degree of empathy and the ability to deal with difficult situations
- Ability to understand, analyse and interpret information with attention to detail
- Excellent time management skills with the ability to manage your own workload
- Team player who actively contributes to the overall performance and culture of the team
- A commitment to continuous learning and your own personal development

**The US way**
UniSuper believes that the best way to achieve great things is when we come together and collaborate. Therefore, we ask you to be able to commit to 60% of your time in office. UniSuper is proud of our culture and benefits, which empower our people to achieve their full potential, thrive, and grow their career with us. These include:

- 3 days over Christmas and 3 days 'Community, Culture & Wellbeing' leave
- Access to amazing lunch & learn session including with external experts
- $1,500 personal development budget

**Think Great. Create Great.

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