Guardian Centre Supervisor

The Guardian Centre Supervisor is responsible for overseeing the delivery of Guardian Centre services during shifts. They are also responsible for mentoring Guardian Centre Analysts during their shift. The Supervisors are responsible for ensuring that agreed service standards are being met, quality assurance actions are completed, and where time permits, contributing to the design and improvement of training materials. Guardian Centre Supervisors are also responsible for delivering training to new-starters and for organizing and delivering any re-training to existing staff.
Our Guardian Centre operates 24hours/7days week to support our global clients. We are looking for people to cover 3-5 shifts per-week.

**Currently, our shift patterns consist of Morning Shift**: 7am-3pm, Afternoon Shift: 3pm-11pm, Night Shift: 11pm-7am

**The key responsibilities of the role include**:

- Assist the Guardian Centre Manager to manage the work performance of each Guardian centre analyst on shift
- Ensure all FIP procedures are carried out properly and in accordance with agreed service standards
- Conduct regular quality assurance checks of classifications to ensure the delivery of a quality service
- Coordinate training for new starters with the Guardian Centre Manager, coaching and mentoring staff in their Guardian Centre role
- Coordinate retraining in accordance with any performance management activities
- Review documents used by the Guardian Centre analysts and ensure recent versions are available and being utilized
- Solve any Guardian Centre related Zendesk tickets on shift
- Coordinate analysts access privileges to the Guardian Live database
- Contributing to product improvement through submissions of ideas and suggestions

About you
We value the breadth and depth of experience that our people bring to their work. We are seeking people with a good mix of technical competency and personal capability.
- Ideally, have experience managing / supervising shifts
- Experience working in a call centre or monitoring centre
- Excellent customer service skills and the ability to convey information in an easily understood manner
- Demonstrated leadership ability
- Ability to champion ideas and achieve consensus within a team
- Excellent oral and written communications skills
- Demonstrated ability to learn technical processes quickly
- Excellent computer skills (and familiarity with MS Office)

About Seeing Machines
We are a global company founded in 2000 and headquartered in Australia, and an industry leader in vision-based monitoring technology that enable machines to see, understand and assist people.
Seeing Machines develops Driver and Operator Monitoring System (DMS) technology to enhance safety for Automotive, Commercial Fleet, Off-road and Aviation.
Seeing Machines' technology portfolio of AI algorithms, embedded processing and optics, power products that need to deliver reliable understanding of vehicle operators, in real-time.
The technology spans the critical measurement of where a driver or operator is looking, through to the classification of their cognitive state as it applies to accident risk. Reliable "driver state" measurement is the end-goal of DMS technology.
Seeing Machines has offices in Australia, USA, Europe and Asia, and supplies technology solutions and services to world-leading brands in each market vertical.
Why Seeing Machines
- Work with inspiring people - we are proud to have a team of experts in their field, we invent, innovate, and collaborate
- Work flexibly - we encourage our people to manage their work and personal lives to achieve a balanced outcome
- With offices spanning the world, Seeing Machines serves a growing market in the UK, Europe, Africa, North America, Latin America, and Asia Pacific
- We are social with staff events held throughout the year, from BBQs, morning teas, to special events and other celebrations
- We are focused on employee support
- we understand the importance of our collective wellbeing You will have access to our Employee Assistance Program any time you require it
- Access to global benefits and reward platform - offering discounts across large range of retailers
- We are lucky enough to have fresh fruit supplied daily
- You will have access to free parking

Seeing Machines acknowledges Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past, present and emerging.