Residential Services Manager

**Residential Services Manager / Facility Manager**:

- **The Views Residential Aged Care Home in Heidelberg**:

- **Permanent Full Time**

**What you do matters**
- Are you looking for a job that truly makes a difference in the lives of others? Join Benetas and be a part of our mission to help older Victorians live their best lives.
- We've got an excellent opportunity to join Benetas as a Residential Services Manager, managing the operation of 'The Views' residential aged care home, and ensuring the safe and compassionate care of the 103 unique individuals who reside in this modern, apartment style home, with sweeping views.

**Some of your general duties will include**:

- Managing and leading a diverse team of employees and volunteers to provide an exemplary level of care and service to our residents
- Responding quickly and effectively to issues including Human Resource, client complaints and serious incidents
- Facilitating the implementation and effective use of quality and risk management information systems
- Ensuring employees are aware of their responsibilities around incident management and reporting, including compulsory reporting obligations
- Maintaining financial performance targets including occupancy levels, ANACC management and budget outcomes
- Implementing relevant legislative and policy changes and maintain appropriate aged care standards
- Fostering and developing effective relationships with residents, their families, staff and volunteers in support of the client goals of care

**We're looking for someone with**:

- A passionate people leader with proven methods for leading, developing and managing staff
- Experience working within the Aged Care legislative framework, including Compulsory Reporting requirements and the Aged Care Complaints Scheme or similar
- Experience working with the Aged Care Quality Standards and Accreditation Frameworks and requirements or similar
- Knowledge of the ANACC, including its impact on business outcomes and a sound understanding of Occupational Health and Safety regulations
- A passion for providing high quality service and continuous improvement to achieve results
- A background as a Registered Nurse (RN) is desirable but not essential.

**Why work with us?**
- Job Security with Permanent Full Time hours and a Monthly Accrued Day off (ADO)
- A proven history of internal career progression and development opportunities
- Competitive remuneration package (approx $128-$148k depending on experience) and access to salary packaging benefits of general living expenses up to $15,900 and meals & entertainment up to $2,650 per year, and novated car leasing
- A safe and supportive work environment where people are valued and encouraged to share their ideas
- Proudly being part of a business that values Respect, Responsibility, Community, and Spirit
- Working in a trusted and values based organisation focused on quality and growth

**Interested in applying**:
**What do we do? We care - in a big way**
- We make a difference - We have been caring for older Victorians for over 70 years, providing a safe and supportive services that cater for all.
- Benetas is a leading not-for-profit organisation dedicated to actively working with older Victorians, their friends and carers. By working with our values in mind - Respect, Responsibility, Community, and Spirit, we are able to care for and celebrate every client and resident for being the incredible individual that they are. Not only do we celebrate our residents, but we celebrate each other.
- Have meaningful career with Benetas where the work that you do will really matter. Should you apply? It is a yes from us