Service Manager Audi Sutherland

2 days ago

Sydney, New South Wales, Australia Autosports Group Limited Full time

Autosports Group (ASG) is a large, listed retail automotive group representing the world's greatest prestige and luxury automotive brands (Mercedes Benz, Volvo, Volkswagen, Bentley, Ducati, Audi, BMW and more). Currently with over 1800 employees across 55 Dealerships in NSW / QLD / VIC and NZ.

Currently we are looking for an experienced **Service Manager** to join the group at Audi Sutherland.

The objective of the Service Manager is to develop and implement strategic plans that ensure the continued growth and profitability of the Service Department. This role involves taking overall responsibility for the performance of the dealerships service department both in terms of revenue, productivity, customer satisfaction and the safety and efficiency of the workplace.

In performing this role, you must act with integrity and transparency; representing Autosports Group values of individualised attention (both to customers, OEM brand partners and colleagues) at all times.

**Some specific responsibilities of the role include**:

- Oversee all aspects of the Audi Sutherland Service Department, including scheduling, staff management, and customer interactions.
- Ensure the highest level of customer satisfaction by providing exceptional service experiences.
- Implement and maintain service standards in line with Audi's quality and performance expectations.
- Train and mentor service technicians to deliver top-notch technical expertise and customer care.
- Collaborate with other departments to achieve overall dealership objectives and exceed targets.

**To be successful you will have**:

- A minimum of 2 years' experience as a in management role in a Service Department with a comparable automotive franchise
- Strong coaching, mentoring and development skills and the ability to motivate and develop a high-performance team
- The ability to develop, maintain and constantly improve department processes
- Strong communication skills and the ability to respond to often complex department issues in writing and to present to a group
- Strong commercial acumen and the ability to prepare, monitor and report on department budgets whilst driving results
- The ability to monitor the departments adherence to workplace safety policies and procedures.
- Confident IT skills and the ability to lead by example with the integration of Autosports Group systems
- A holistic appreciation of the importance of the service department as part of the overall dealership performance in terms of revenue and customer service
- Appropriate technical qualifications
- A current driver's licence
- At Autosports Group we're dedicated to being a great place to work where we embrace diversity and inclusion. We are an equal opportunity employer providing employees with a safe work environment free of discrimination and harassment._
- Our purpose is to drive endless possibilities, for our customers, employees, shareholders, and brand partners. Our Values include Strive for Excellence, Care, The Village and to Lead Change. We warmly welcome people of all genders, backgrounds, and situations to deliver an equal diverse customer base._

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