Customer Service Representative
2 weeks ago
**Introduction**:
**Description**:
**Key Responsibilities**:
- Acting in accordance with policies, procedures and legislative requirements (i.e. privacy) to provide professional, accurate and timely customer service to the public and clients predominantly relating to the processing of infringements and permits
- Facilitate the clearance of debts by providing relevant payment options for finalisation of infringement notices, and encouraging customer payments through all relevant payment options
- Advising the public of their rights and obligations under the relevant Acts
- Providing advice in relation to Council processes to members of the public, financial counsellors, caseworkers, solicitors, police officers, and council staff
- Accurate data entry of call summary into theCRM to create case history after each call
**Skills and Experiences**:
**What we are looking for**:
- Strong Customer Service orientation
- Good communication skills both written and verbal
- Professional approach and good phone manner especially when dealing with the difficult or distressed clients
- Well-developed negotiation, problem solving and decision making skills
- Ability to use multiple computer systems simultaneously
- Energetic and enthusiastic with an ability to work autonomously
- Call centre experience is desirable
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