Control Room Operator

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Control Room Operator
role at
Certis
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Control Room Operator
role at
Certis
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POSITION PURPOSE
POSITION PURPOSE
Join Certis Australia as
a
Control Room Operator (CRO)
at
Scentre Group (Westfield, SA).
Reporting to the Site Security Supervisor, the CRO is responsible for overseeing live monitoring, coordinating incident responses, and supporting on-ground security operations through advanced surveillance systems.
This role plays a pivotal part in ensuring site safety, maintaining system integrity, and delivering exceptional service to our client.
Certis also proudly supports operations at key locations including Westfield Tea Tree Plaza, Westfield West Lakes, and Westfield Marion
, where we continue to drive high standards of safety and service across all sites.
Key Responsibilities
Monitor CCTV, alarms, and access control systems in real-time to identify and respond to incidents promptly.
Liaise with on-ground security personnel to coordinate responses and ensure the safety of customers, staff, and assets.
Log and report all incidents, system faults, and operational activities accurately and in a timely manner.
Perform routine system checks to ensure functionality and address minor troubleshooting tasks.
Support the execution of emergency protocols including evacuation coordination and escalation procedures.
Maintain a high standard of professionalism, integrity, and discretion in all communications and operations.
Qualifications
Mandatory:
SA Security Licence with Control Room (CRO) endorsement
Valid First Aid Certificate
Full working rights in Australia
Desirable
Certificate II or III in Security Operations
Experience working in a control room or fast-paced monitoring environment
Essential Requirements
Strong communication and coordination skills (both verbal and written)
Ability to work under pressure and manage multiple tasks simultaneously
Confidence using security software, surveillance systems, and radio communications
Availability to work rotating shifts, including weekends, nights, and public holidays
High attention to detail and ability to follow protocols precisely
Benefits & Culture
What We Offer:
Competitive salary & full-time employment
A discount program where employees, and their family members, can save at over 400 retailers Australia wide
A well-being program that provides advice about mental, physical, and financial well-being
An Employee Assistance Program (EAP) that is available to employees and their families
Cultural diversity is valued and supported
Career progression and emphasis on learning and development, including a bespoke high potential development program that includes access to executive leadership and overseas projects.
Our Values
We Are Committed To
Safety & Well-being– Prioritizing a strong safety culture for employees and clients
Excellence & Innovation– Utilizing advanced security technology and best practices
Integrity & Professionalism– Operating with trust, accountability, and ethical standards
Inclusivity & Growth– Fostering a diverse and supportive work environment
DIVERSITY STATEMENT
Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.
Certis Security Australia Master License
Sydney Night Patrol & Inquiry Co Pty Ltd
NSW
ACT 17501220
QLD 41315
WA SA48240
NT 345
SA ISL 178143
TAS 3020
Certis Security Australia Pty Ltd
NSW
ACT 17501742
QLD 3158254
WA SA 72311
SA ISL 235794
VIC Z05 798 61S
VIC Z05 798 40S
NT 1093
TAS
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Management and Manufacturing
Industries
Security and Investigations
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