Desktop Support Officer

1 week ago

Adelaide, South Australia Axiom Technologies Full time

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally.
Please visit our website for more information about what we do at We are looking for a capable resource to coordinate ranging from simple activities to more complex plans.
This role will provide onsite/on-call assistance to end users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
IT Skills and Experience 2+ years of Experience in Level 2/3 desktop support.Windows 10 or 11 Admin troubleshooting experience of Intune, cloud and thick build machinesKeep up with Windows App and Update release informationProvide Web applications support for Edge or ChromeProvide Cloud application support (collaborate with app owners where required)Support 3rd party applications like Microsoft, Java and Adobe (raise cases with the vendor where required)Familiar with AppV applications, MS Store Apps and packaged applicationsTroubleshoot / find root cause for general performance issuesTroubleshoot laptop hardware issues such as monitor, mouse, headset, phonesOffice license management or troubleshootingKeep up with release information for MS Office and security updatesSupport Office issues for native laptop or cloud applicationsCollaborate with MS Outlook app owner when required to find root cause for Outlook issuesKnowledge of Active Directory and Group policies.
PowerShell scripting knowledge is a must.Ability to coordinate with various technical groups and can fix issues remotely for the users.Should be able to fix and troubleshoot all the application issues deployed on end user systems (for eg. App Login Failures, App not installed, Software Installations which are failed)Good client management and communication skills.Should be able to troubleshoot if any application is not working due to network related issues.Have troubleshooting knowledge of Adobe, MS Office, Oracle, Edge and Chrome apps.
Should be able to do the compatibility testing of web-based applications with Chrome and Edge.Good understanding of ITIL concepts & ticketing tools.Accurately document all work performed through the ticketing system including details.
Personal Attributes: Good knowledge of Infrastructure support.Strong analytical and problem-solving capabilitiesWell organized and extremely detail-orientedStrong customer service ethic and great communication skills, both oral and writtenPassionate about delivering quality no matter what you are doingCan work both independently and in a collaborative team-oriented environmentA self-starter, motivated to push the limits and think outside of the boxFondness for solutions that are simple, elegant, and effectiveAbility to work with and maintain confidential information In-depth knowledge of: Microsoft Office applicationsPC/Laptop hardwarePC/Laptop peripherals, including printers Basic knowledge of: Active DirectoryExchangeApple OSSCCM IT Qualifications At least two of the following:PC/Laptop OEM Maintenance CertificationCompTIA A+ CertificationMicrosoft Certified IT Professional (MCITP) certification in the desktop areaMicrosoft Office Specialist (MOS) Certification Experience in a similar role 3+ years of relevant experience.
What next?
If you are looking for the next challenge in your career and wish to apply for this role, please forward your resume to .

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