Guest Liaison

2 weeks ago

Adelaide, South Australia Century 21 Southcoast City Northeast Full time

Ready to make some bold moves?

We are currently seeking a Guest Liaison to join our bustling Holiday Rental Department as our homes under management & number of bookings grow

Here's a little bit about us:
Hi there, we are Century 21 SouthCoast Holidays - a family owned and operated business. We are the largest providers of Holiday Home accommodation in Adelaide's Southern beach-side suburbs. After almost 20 years in the 'biz' we've earned a reputation for our professionalism & high standards. Our Holiday Home collection consists of a variety of spaces. From Executive Esplanade homes and Architectural builds to cushy coastal homes for families/friends big & small.
- Be available to work 5 days a week (some Saturdays)
- Have a natural, bright and bubbly customer service style
- Have an eye for the details
- Value customer service & the client journey
- Know the local area & its offerings well (Southern Coastal Suburbs + Fleurieu Peninsula)
- Know their way around MS office & tech in general
- Have a strong work ethic
- Know how to manage their time & priorities
- Go the extra mile to support their colleagues (you'll get the same in return from them & management)
- Stay cool under pressure
- Have the ability to problem solve & bring fresh ideas

& perhaps most importantly, have a good sense of humour

What your average day could look like:

- Assisting with the day-to-day operations of the department
- Being the first point of contact for guests at check-in through to the last at check-out
- Finding common ground with our guests, building human connection, and ensuring their stay is memorable (meeting and exceeding guest expectations)
- Handling customer concerns in an efficient and proactive manner
- As the face of the company all things front desk & reception

Perks:

- See the Sea from your desk - (based at our Aldinga Beach office on the Esplanade)
- Your colleagues are all highly experienced professionals with a wealth of experience (pick their brains and be mentored by the best)
- Fun, hardworking office (never a dull moment)
- Close-knit team with can-do attitude and preference for tech/procedures that make your role as simple & efficient as possible

Other Details to Note:

- Some Saturdays shifts are required (9 to 5), but you'll pick a weekday to have off
- Accommodation Locations include Sellicks Beach, Aldinga Beach, Port Willunga, Maslin Beach, Moana & Port Noarlunga

Our Culture: We are a diverse group of people, who happen to have a lot in common. Above our shared interests in the beach, our families, and a good local wine & cheese platterwe are all go-getters who will go above & beyond to achieve the best possible outcome. We are driven to deliver nothing less than amazing customer experiences and premium results, so you can bet we work hard But we also value playing hard and having a laugh & joke along the way. In a nutshell, we're serious about business but we don't take ourselves too seriously

You provide the hustle; we'll provide everything else.

If you think this role will be a good fit for you, we'd love to hear from you

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Work Authorisation:

- Australia (required)

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