Operations Team Quality Coordinator

1 week ago

Melbourne, Victoria, Australia Levande Full time

Shape the future of exceptional retirement living at Levande.
At Levande, we're redefining retirement living, creating vibrant, purpose-built communities that empower older Australians to live well. As we continue to grow, we're seeking an organised and proactive Operations Team Quality Coordinator to play a vital behind-the-scenes role in supporting operational excellence across our national village network.
About the Role
Reporting to the Chief Operations Officer, this is a key coordination role that ensures our operations team functions smoothly, efficiently, and to the highest standards. You'll provide high-level executive support to the COO, manage core business processes and documentation systems, and facilitate the delivery of critical team meetings, forums, and reporting.
Key Responsibilities
- Coordinate regular operations meetings and forums across the business
- Manage the Operations Quality Documentation and RL Hub (SharePoint), ensuring all processes, policies, and templates are accurate, compliant, and up to date
- Support project delivery, state forums, and the annual Retirement Living Council Census
- Oversee Melbourne office operations, including amenities, invoices, contractor liaison, and staff onboarding/offboarding
- Collaborate with cross-functional stakeholders to improve processes, enhance communication, and drive a high-performance culture

About You
You're a natural organiser and problem-solver, with an eye for detail and a calm, professional presence. You thrive in a fast-paced environment and take pride in keeping others informed, supported, and equipped to succeed.
**What you'll bring**:

- At least 3 years' experience in high-level administration or coordination roles
- Strong skills in document management, executive support, and business reporting
- Experience maintaining SharePoint and proficiency in Microsoft Office
- Confidence engaging with senior stakeholders and managing confidential matters
- A collaborative, solutions-focused mindset
- Experience in retirement living, aged care, or property (desirable but not essential)

Why Join Levande?
At Levande, you'll join a growing, values-led organisation shaping the future of retirement living in Australia. We offer:

- Flexible and hybrid working arrangements
- Paid parental and grandparents' leave
- Health and well-being support, including EAP and mental health resources
- Study leave and access to over 100,000 learning courses via Go1
- Annual Spirit of Levande Awards and Gala
- Exclusive employee discounts
- Competitive salary package

**Please note**: We are managing this recruitment process internally at this time and kindly ask that recruitment agencies do not contact us regarding this opportunity. Unsolicited agency referrals will not be accepted or considered.

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