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Product Owner Collections Excellence
3 weeks ago
Permanent Full Time Opportunity
You will provide thought leadership to develop strategic data assets that enable the transforming the Retail Bank's Collections platforms
We are a high performing team with a passion for innovation and continuous improvement.
Together we can deliver an exemplary experience for our stakeholders and the Group
Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future to our 10 million + personal and small business customers.
The Collections Excellence Crew's purpose is to deliver an industry leading customer and colleague experiences leveraging real-time customer and account data and AI tools.
As a Product Owner in the Collections Excellence Crew, you will lead a cross functional team of data delivery and decision science professionals providing thought leadership to enhance and improve the delivered standards, process & outcomes whilst developing high quality strategic data assets that enable the transformation of the Retail Bank's contact centre agent platforms.
Working with the Crew Lead, you will ensure that priorities are managed, and Objectives and key results are delivered.
Leverage and align to PACE ways of working including prioritisation via the CSD (Customer Service Direct) front door, leading Big Room Planning & driving high quality outcomes to ensure adherence to SDLC.Manage priorities in partnership with the Crew lead
Lead and develop a multi-disciplinary squad of configuration & data build professionals, creating a psychologically safe, inclusive, accountable, and high-performance culture
Define and deliver the squad's roadmap, vision, and KPIs and manage the squad's performance to defined objectives
Accountable for end-to-end delivery (including driving high quality requirements collection, build activities and production deployment co-ordination)
Act as the voice of the customer and business and translate this for the squad
Apply expertise to support prioritisation, balance trade-offs, and explore strategies to successfully achieve business and customer outcomes
Be accountable for addressing impediments, driving decisions, and resolving escalations
Ensure all obligations across customer, regulatory, internal policy and process frameworks are fully met and satisfied
Monitor the outcomes and quality of delivered initiatives to ensure they are as expected and supporting the desired strategic intent
Manage a mix of internal and external stakeholders, with stakeholders across Domains and / or Business Units or Support Units
Drive product exploration (e.g. using design thinking and analytics) and formulate hypotheses to validate product strategy / design
Identify, articulate and manage risks, dependencies and compliance across streams of work (e.g. customer propositions)
Manage the squad's performance to defined objectives including OKR tracking, etc.
Drive squad effectiveness and agile maturity (i.e. sprint burn down, release burn up, and squad / team health) in partnership with Agile Coaches and Performance Leads
Advanced delivery experience in data domain
In-depth understanding of Data Delivery, Data Management & Data Framework
Multi squad leadership experience, working in a fast paced and complex agile environment, couple with technical delivery experience
Prior experience with Ab Initio, tableau and Big data – Highly desirable
Experience in delivering complex data integrations including ETL build and enhancements
A desire to champion best practice and innovative customer experiences, engagements and product development
Superior stakeholder management / engagement skills
Deep subject matter knowledge of Collections would be ideal but not essential.
Strong problem-solving ability with exceptional attention to detail.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through to submit a valid application.
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