Customer Support Specialist

6 days ago

Melbourne, Victoria, Australia Education Perfect Full time

Education Perfect offers a suite of products designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential. As an EPeep, you'll work on projects that have a real impact on students' lives and have the freedom, support and resources you need to develop your skills and grow your career.

We are seeking **two Temporary Customer Support Specialists** to join our Essential Assessment (EA) team in early 2025. EA is our our Primary Numeracy and Literacy assessment platform loved by more than 2800+ schools across Australia.

If you're detail-oriented, customer-focused and eager to support both internal and external clients, we'd love to hear from you

**Must-Know**
- This role will be located on-site at our Melbourne CBD office (no at-home/hybrid arrangements available)
- Work will be scheduled from 16th January 2025 until 14th February 2025
- Working hours are 8:00am to 3:00pm each day
- Pay rate is $30 an hour

**What you will do**
- Help customers enrol students and/or complete their 2024-2025 student 'rollover' process on our Essential Assessment platform
- Assist customers with invoice enquiries and process or triage invoice amendment requests promptly and efficiently
- Escalate queries and issues in a timely manner, liaising with key stakeholders as required to solve customer queries and concerns

**About you**
- Strong written and verbal communication skills
- Professional manner, consistently calm under pressure
- Confident and comfortable speaking on the phone and building rapport with customers quickly
- Good data entry skills, with excellent attention to detail
- Comfortable with technology and able to pick up new tools and processes quickly
- An interest in K-12 education and/or EdTech would be highly advantageous

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