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Group Sales Consultant
3 weeks ago
Overview
Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline.
Qantas has a range of subsidiary businesses that support the overall operations of the Group.
The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.
This role is a 12 months fixed term contract opportunity, based at our Mascot Campus.
Your Main Responsibilities
Efficiently processing all Groups queries and requests with accuracy, utilising all available information resources, explaining the benefits of the products/services we are offering to our customers
Providing excellent and accurate advice on Qantas product, policies and fares to make it easier for Groups agents to sell Qantas
Encouraging and promoting self-service using the Groups Sales site and Qantas.com
Proactively identifying opportunities for additional sales and influence agent to apply higher value products
Independently assessing and managing all operational and commercial waiver requests within guidelines, and ensuring all waiver requests are recorded
Ensuring departmental targets are met in relation to customer service and sales & revenue.
Confidently and efficiently using multiple business systems e.g. GDS (Amadeus), Salesforce, Genesys, Microsoft Office
You'll Have
Sound working knowledge of a GDS Reservation system (Amadeus preferred), and knowledge of Groups Travel Sales; extensive Travel Agency/Airline experience preferred
HSC or equivalent and Fares & Ticketing I & II qualifications, and Cert III or Cert IV in Tourism highly regarded
Knowledge of Groups Travel Sales; extensive Travel Agency/Airline experience preferred
Domestic and International travel experience, with ability to navigate product policy and procedures
Strong work ethics with excellent oral and written communication skills, with ability to communicate effectively and impart knowledge to internal and external customers
Proven experience in a customer service or similar role within travel
Ability to build and maintain professional relationships with customers
Ability to work accurately and quickly under pressure to meet customer expectations
Ability to communicate effectively
Why Qantas?
You'll join a team where creativity and passion are encouraged.
Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas.
Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time.
You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities.
While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
Benefits
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment.
You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.
We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.
If you have any support or access requirements, we encourage you to advise us at time of application.
Your personal information will be kept confidential in compliance with relevant privacy legislation.
Be a part of something special and play your part in the Qantas story – get in touch today.
Applications close on Thursday 4th September 2025.
Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.
Seniority level
Entry level
Employment type
Full-time
Job function
General Business
Industries
Airlines and Aviation
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