Enrolments Officer

6 days ago

Sydney, New South Wales, Australia Mini Masterminds Full time

**Who are we?**

At **Mini Masterminds**, we're not your average early learning provider. We believe in setting a new standard in early education - with exceptional environments, a deep commitment to lifelong learning, and a team who genuinely love what they do. Now, we're on the lookout for an **Enrolments Officer** who brings passion, performance, and people leadership to the forefront.

**The Opportunity**

As our **Enrolment Officer**, you'll oversee our dynamic enrolments and family engagement team. You'll be responsible for driving occupancy across our network of early learning centres, leading with a strong sales mindset, and coaching your team to consistently deliver exceptional parent experiences. This is a key role that combines strategy, people development and results-driven action.

**What You'll Be Doing**
- Leading, mentoring, and motivating a team of enrolment specialists
- Coaching team members in enquiry conversion, objection handling, and follow-up strategies
- Setting and monitoring performance targets, supporting each team member to achieve their KPIs
- Collaborating with Marketing and Operations to align on occupancy goals and lead generation efforts
- Reporting on conversion data and identifying areas for continuous improvement
- Being the go-to expert in family engagement and enrolment excellence
- Building strong relationships with families and ensuring exceptional customer service
- Collaborating with Centre Directors to optimize occupancy levels

**What We're Looking For**
- Proven **sales experience**, ideally in education, childcare, or service-based industries, however will consider all sales backgrounds
- Minimum **3 years' experience coaching or leading a team**:

- Experience in enrolments, customer service, or administration within the childcare/early learning sector
- A results-oriented leader who thrives on targets and brings out the best in others
- Excellent communication and relationship-building abilities, empathy, and objection-handling skills
- Experience working with CRM systems
- Knowledge of childcare regulations and enrolment processes (preferred)

**Why Join Mini Masterminds?**
- Work with an inspiring brand that's reimagining early learning
- Be part of a collaborative, fun, and high-performing team
- Make a real difference in the lives of children and their families
- Competitive salary and incentive structure
- Career development and training opportunities

**How to Apply

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