National Technical And Improvement Manager

NATIONAL TECHNICAL AND IMPROVEMENT MANAGER - PERSONAL INJURY - SYDNEY
At Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let's care for tomorrow, so we can create a better future together, for everyone.
The primary purpose of this role is to provide strategic technical and operational direction to the Underwritten business, including identifying improvements to claims and/or customer experience to assist with the delivery of claims and technical excellence and to ensure compliance and other business critical functions are happening and managed to a high standard which includes continuously improving our claims standards.
About the role
- Oversee and enhance policy and procedure documents to improve claims management, ensuring alignment with business needs and compliance requirements.
- Manage claims performance assessments, external audit requirements, and drive remedial actions from audits to enhance claims management practices.
- Work closely with branches and the National Claims Team to influence and implement long-term improvements in claims management and strategies.
- Serve as a key contact for IT/system changes and proactively monitor environmental developments and legislative changes impacting claims strategies.
- Provide actionable insights and recommendations to the National Claims Manager on claims trends, performance, and strategic improvements.

About you
- Proven experience in managing projects and operations, with a focus on improving systems and methodologies.
- Strong skills in managing stakeholders and building cross-functional relationships to effectively influence and implement strategies.
- Deep expertise in claims management models, cost drivers, and Workers Compensation legislation.
- Exceptional ability to analyze complex data, identify trends, and provide insightful solutions for informed decision-making.
- Excellent verbal and written communication abilities, coupled with effective planning and prioritization skills to manage tasks and resources efficiently.
- A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape

Benefits and perks
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program
- own a piece of your employer
- For more details about our benefits, visit theAllianz Careers site.

About our culture
We care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work. We're committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.
Adjustments and support