Practice Manager

2 weeks ago

Brisbane, Queensland, Australia Family Doctor Full time

**The Organisation**

**Ocean Family Medicine** provides high-quality health care for our patients. Our dedicated team of highly experienced health professionals offers a wide range of medical and allied health services to the community, with an emphasis on tailoring this care to suit the individual needs of our patients.

We offer a positive and friendly work environment, a supportive management team, a competitive salary, and the opportunity to use your experience and skills to make a difference.

**The Role**
Our new Practice Manager will:

- Manage day to day operations and ensure the successful and effective running of the practice
- Prioritise communication, efficiency and accountability
- Inspire the team in providing the highest quality care to the community
- Enjoy a multitasking day and a diverse working week
- Harness the potential of this well established GP clinic and drive future growth

This will ideally suit an experienced Practice Manager looking for a new opportunity or an experienced Medical Administrator/2IC looking to take the next step. Based wholly on-site, the role is offered on a Permanent Full Time basis.

**Tasks and responsibilities include**:

- Manage the reception team workflow, lead and support them to manage patient appointments, greet clients, take rebookings and payments
- Appointment scheduling
- Billing procedures
- Debt Collections
- Maintenance and security
- Privacy and quality controls of patient files and notes
- Engagement and management of third parties
- Support the Management team with reporting and ad hoc tasks
- Create and support a harmonious, cheerful and engaging practice environment
- Ensure all staff, patients and visitors follow Covid-19 health regulations
- Support and assist practitioners with:

- Diary changes and client management
- Manage client waitlists
- Telehealth appointments and platforms
- Ensure treatment rooms are fully equipped daily.
- Manage all nursing support and workflows
- Maintaining and ensuring accreditation standards

**Requirements**:
The successful applicant will have:

- Prior experience in medical practice management (essential)
- Demonstrated people management skills and experience with recruitment and staff training and development
- A thorough understanding of financial management of a medical business, including Medicare rebates
- Excellent interpersonal and communication skills, and strong attention to detail
- A confident and professional approach to dealing with matters arising
- Experience of Practice Accreditation
- Ability to identify marketing and promotional ideas to enhance the service provided to patients
- Knowledge of Best Practice would be advantageous

**To Apply**
Please submit your resume and a cover letter addressing the role requirements.

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