Software Support Consultant

2 weeks ago

Brisbane, Queensland, Australia Urbanise Full time

An exciting new position has become available within our organisation, for a new Support Consultant to our key clients.

**Purpose of the position**

The role of Software Consultant is to work closely with the Global Support Manager to build and maintain long term relationships, providing user support, training, and implementation services to these clients.

The prime responsibility is taking the time to listen to our customers to fully understand their needs and help resolve their queries in an efficient professional and timely manner, escalating where necessary.

**Key responsibilities**
- ensure customer satisfaction through follow-up, responsiveness, and quality communication
- document technical issues, resolutions and sharing information across the team
- conduct user training within our office or at a client's premises
- assist with data migration and client implementation as required

**Your general obligations/responsibilities include**:

- maintain a high customer satisfaction rating with our clients
- achieving mutually agreed key performance indicators (e.g. specified support response times, client implementations and account management).
- follow the instructions and directions of corporate staff such as HR, Accounts and Management regarding company policies and procedures

**Requirements**:

- Previous experience in supporting accounting or property management software, (Strata management or Facilities Management experience will be held in high regard)
- Comprehensive knowledge of accounting procedures and principles.
- Ability to read and understand Financial Reports
- Can understand and can provide professional, friendly, and polite customer service through a number of channels
- Proven 'Time Management' skills and ability to prioritise workload
- Proven problem solving and critical thinking skills
- Strong ability to learn things quickly, especially new software and technologies
- High level of accuracy and efficiency
- Exceptional verbal and written communication skills.

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