It Service Desk Analyst

2 weeks ago

Perth, Western Australia Capricorn Full time

**A great place to work**

When you join Capricorn, you become a part of something bigger than a typical company, because as a co-operative we exist to improve the lives of our Members by supporting them in building stronger businesses - not the other way around.

We are purpose-led and are committed to empowering our community to thrive. Our community includes our employees, and we know what is important to them, because we asked And here's our commitments to you:

- **Provide a diverse and inclusive workplace **- because we know how important is for everyone to be treated fairly and with respect.
- ** Give you flexibility** - it's important to recognise we are all unique, and need to create work life balance.
- ** Offer paid parental leave **- that supports both parent's leave and their transition back to work.
- ** Create a fun environment **- our social calendar is full up with a range of different virtual and face-to-face events to keep us connected.
- ** Work perks **- that our employees actually use, such as; a fantastic reward and recognition program, wellness program, additional leave purchase and so much more

**The Role & What We Are Looking For**

The IT Service Desk Analyst is responsible for providing hardware and software IT support to internal office and field-based customers and is the first point of contact for all IT related queries. Other duties include the management of IT assets and providing user training as required.

Key responsibilities include:

- Responding to user enquiries according to service desk procedures, providing support across a range of hardware and software products, within set Service Level Agreements (SLAs).
- Providing first level support, identifying issues which require more complex support and ensuring their timely escalation.
- Performing Active Directory user maintenance activities such as the creation of new accounts, deletion of old accounts and account permission changes.
- Assisting with moving personal computers (PCs) between workstations when required.
- Providing basic training to users in response to support requests.

We're looking for skills in the following areas:

- Knowledge of SOE image deployment and configuration using SCCM
- Strong customer service focus and a desire to assist others
- Proven troubleshooting & problem-solving skills
- An ability to prioritise and delegate
- The ability to communicate effectively at all levels
- A tertiary qualification to Certificate level III in IT, or an industry/vendor qualification (e.g. Microsoft) is desirable.
- IT Infrastructure Library (ITIL) Foundation Certificate is desirable.

**Who are we?**

Capricorn is a member-based financial services organisation which exists to improve the lives of over 25,000 Members across Australia and New Zealand by supporting them in building stronger automotive businesses. We provide products and services including trade credit, risk protection, equipment finance, trade events, travel services, fuel cards and more. Last financial year Member purchases exceeded $2.93 billion and Member returns exceeded $72.5 million.

**The next steps

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