It Service Desk Analyst

2 weeks ago

Perth, Western Australia Robert Walters Australia Full time

IT Service Desk Analyst Opportunity6-month contract, with the potential for extension Hybrid working environment – balance work and life like a pro Hands-off Level 1/Level 2 desktop support experience. Troubleshoot remotely across devices and platforms. Work with both Mac and Windows systems – show off your versatility Strong communication skills
Key Responsibilities:
Provide hands-off Level 1 and Level 2 desktop support to end-users across the organization.
Troubleshoot and resolve technical issues remotely across various devices, platforms, and operating systems.
Support both Mac and Windows environments, ensuring seamless functionality for all users.
Respond promptly to service desk tickets, emails, and calls, maintaining high levels of customer satisfaction.
Document issues, solutions, and processes in the ticketing system to ensure knowledge sharing and process improvement.
Collaborate with other IT team members to escalate complex issues when necessary.
Assist in software installations, updates, and configurations as required.
Maintain a strong focus on communication, ensuring users are informed throughout the troubleshooting process.
Qualifications & Skills:
Strong troubleshooting skills across multiple devices and platforms.
Proficiency in supporting both MacOS and Windows operating systems.
Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
Ability to work independently in a remote setting while collaborating effectively with team members when needed.
Strong organizational skills with attention to detail and the ability to prioritize tasks effectively.
Why Join?
Hybrid Work Model:
Enjoy the flexibility of working from home while still engaging with your team on-site when needed.
Professional Growth:
Gain valuable experience working across diverse systems and platforms.
Supportive Team Environment:
Be part of a collaborative team that values communication, and continuous learning.
Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Cade Logan on +61 for a confidential discussion.
Contract Type: Temporary
Focus: IT Support & Systems Administration
Industry: Education and Training
Salary: Up to AUD47.33 per hour + super
Workplace Type: Hybrid
Experience Level: Associate
Location: Joondalup
Specialism: Technology & Digital
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