Customer Care Specialist
2 days ago
Join the Cartel
At Fitness Cartel Health Clubs, we're more than a gym – we're a vibrant, fast-growing brand with plans to expand to 60+ clubs by 2030.
Our state-of-the-art facilities include everything from Cycle Studios and Reformer Pilates to cafés, crèche, and saunas, creating a feel-good environment that motivates, challenges, and inspires.
The Role:We're on the hunt for a full-time Customer Care Specialist to join our Centralised Customer Care Team based at Fitness Cartel Virginia.
In this role, you'll support multiple clubs across the networks by managing membership cancellations, debt recovery and account enquiries through inbound and outbound calls.
You'll be a key player in retaining members by delivering exceptional service, resolving account issues, and building lasting connections.
Key Responsibilities:Member Retention Handle membership cancellation requests promptly and professionally Engage with members to understand concerns and explore alternatives to cancellation Record cancellation reasons and feedback to help improve member experience Deliver exceptional service to every member, aiming for a positive resolution Use provided scripts and tools to de-escalate inbound cancellation enquiries Collaborate with the leadership team to develop strategies that reduce churn Meet retention KPIs (e.g., % of cancellations saved) Debt Collection & Account Management Contact members with overdue accounts via phone, email, and SMS Explain billing details and negotiate repayment arrangements Encourage members to re-engage with the club post-absence Liaise with third-party collection agencies and billing providers Update payment details, process payments, and maintain account accuracy Meet debt recovery KPIs (% of balances recovered) What You'll Need to Succeed: 1–2 years' experience debt collection or call centre roles or customer service roles (where you dealt with customers via the phone) Strong communication and negotiation skills Confident handling difficult conversations with empathy and professionalism Experience managing member databases or CRM systems is ideal Detail-oriented with excellent follow-through Goal-driven with a strong ability to meet performance targets A passion for fitness and helping people stay engaged in their health journey Australian working rights What We'll Offer You in Return:
A Thriving Culture: Join a fast-paced, values-driven team in the fitness industry
Career Growth: Opportunities for training, development, and progression through our Future Leaders program Perks: FREE gym membership to all Fitness Cartel locations Discounts on supplements, apparel, and café products Access to Merse Wellness Spas at discounted rates Paid Birthday Leave – celebrate your day, on us
Be part of a supportive and energetic team environment How to Apply:Click 'APPLY' to submit your resume and a brief cover letter explaining why you're the right fit for this role.
Applications are reviewed as they're received—so don't wait
Note: Only shortlisted candidates will be contacted.
No agencies, please.
-
Customer Care Specialist
7 days ago
Brisbane, Queensland, Australia beBeeCustomerCare Full time $50,000 - $70,000Customer Care SpecialistWe are seeking a professional and friendly customer care specialist to join our team. As a key member of our support staff, you will be responsible for providing exceptional service to our clients.Maintaining coordination between teams to ensure seamless delivery of services.Processing customer requests in a timely and efficient...
-
Customer Care Specialist
7 days ago
Brisbane, Queensland, Australia beBeeCustomerCare Full time $60,000 - $80,000Customer Care SpecialistWe are looking for a skilled Customer Care Specialist to join our team. This role is ideal for someone who is passionate about delivering exceptional customer service and has experience working in a fast-paced environment.The successful candidate will be responsible for providing support to customers via Live Chat, resolving queries...
-
Customer Care Specialists
6 days ago
Brisbane, Queensland, Australia Go Health Reception Full time**GO Health Reception's award winning Go Team are****always on the lookout for its next talented, proactive, here-to-help****Customer Care Specialists.**:**If this sounds like YOU then let's chat**:**You must also**:- Love providing exceptional customer care and working out ways to improve it.- Be naturally "In Service" and a little ambitious- Have excellent...
-
Customer Care Specialist
3 days ago
Brisbane, Queensland, Australia InvoCare Australia Pty Limited Full time $104,000 - $130,878 per yearAbout InvoCare InvoCare is a leading provider of funeral, memorial, and cremation services across Australia, New Zealand, and Singapore. Our mission is to provide compassionate, high-quality support to families during some of life's most difficult moments. We also operate pet cremation services and private memorial parks.Our National Customer Care Centre is...
-
Customer Care Specialist
5 days ago
Brisbane, Queensland, Australia Toll Global Express Full timeCompany DescriptionConnecting people and communities| Driving eCommerce | Moving Australia & New ZealandWith an unrivalled and expansive network, Global Express builds unique, innovative, and tailored transport and logistics solutions.From a shipload of containers full of fresh produce, urgent medical deliveries on the next available flight, end-to-end...
-
Customer Care Specialist
2 weeks ago
Brisbane, Queensland, Australia Fitness Cartel Full timeAt Fitness Cartel Health Clubs, we're more than a gym – we're a vibrant, fast-growing brand with plans to expand to 60+ clubs by 2030.Our state-of-the-art facilities include everything from Cycle Studios and Reformer Pilates to cafés, crèche, and saunas, creating a feel-good environment that motivates, challenges, and inspires.The Role:We're on the hunt...
-
Customer Care Specialist
2 weeks ago
Brisbane, Queensland, Australia beBeeRetention Full time $60,000 - $88,000Customer Care SpecialistYour role will involve proactively managing customer interactions, ensuring timely resolutions and retention through service amendments and internal stakeholder liaison.You will be the first point of contact for clients, handling requests, queries, and tasks of various sizes.Promote our services and support the retentions team during...
-
Customer Care Specialist
4 weeks ago
Brisbane, Queensland, Australia Fitness Cartel Full timeAt Fitness Cartel Health Clubs, we're more than a gym – we're a vibrant, fast-growing brand with plans to expand to 60+ clubs by 2030. Our state-of-the-art facilities include everything from Cycle Studios and Reformer Pilates to cafés, crèche, and saunas, creating a feel-good environment that motivates, challenges, and inspires.The Role:We're on the hunt...
-
Specialist Veterinary Nurse
3 days ago
Brisbane, Queensland, Australia Veterinary Specialist Services Full time $104,000 - $130,878 per yearSpecialist Veterinary Nurse - JindaleeRotating RoleThe VSS Jindalee nursing team is continuing to grow, come join our compassionate and dedicated professionals in delivering gold-standard patient careApply todayThe role:The role is a casual position initially with the opportunity to move to a permanent role.In this role you will provide specialised...
-
Customer Care Specialist
1 week ago
Brisbane, Queensland, Australia Blackbook Executive Full timeThe CompanyOur client is a well-established business with a strong footprint in Australia, supplying into specialised space's. With continued growth in their customer base and distribution channels, they are now seeking a Customer Care Specialist to join their Brisbane-based team. This role is pivotal in delivering an outstanding customer experience while...
