Specialist Customer Operations Support

Royal Mail is something special, a well–loved brand people can rightly be proud of.
We have the assets, the infrastructure and the scale that others don't, yet we are a big part of the communities we operate in, making billions of precious deliveries each year.
Our people are at the heart of our business and are integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.
Job reference 328708Specialist Customer Operations SupportSalary £26,164 and a company pension scheme with highly competitive contribution rates Permanent, Full time Yorkshire Parcel Hub, Wakefield Europort, Normanton, WF6 2XX
Exciting opportunity to work with our High-Volume Customers in a strategically important area for the future of the business.
Working within a National Specialist Customer Operational Team within the Parcel Hub Network, the successful candidate will be a primary contact for telephone calls and emails relating to customer collection bookings, cancellations, amendments and service issues.
The candidate may also be expected to perform various other tasks on the operational floor including parcel checks and samplings.
Furthermore, you will work with the relevant internal departments
- Operations, Distribution, Planning, Sales, and Revenue Protection to advise of changes to collections and forecasts.
Working hours: Full time 40 hours per week.
Typical attendance is Monday to Friday, hours between 13:20
- 00:00 (flexibility is required regarding start and finish time due to operational needs)
Location: Based at Yorkshire Parcel Hub, you may be required to cover other hubs remotely on occasion,
As part of the role, you will collate collection and forecast sheets and analyse forecasts and statistics for reporting purposes.
The successful applicant will be able to demonstrate the following skills:
- A confident and professional telephone manner.
- Good knowledge of Microsoft Excel, Word, PowerPoint, Outlook.
- Be able to work to tight deadlines.
- Be flexible and able to react to customer and business demands as required.
- Have a desire to provide excellent customer service.
Next Steps
The next stage of the selection process will be a face to face excel exercise followed by a competency interview, these are due to be held early September
Trust is the foundation of Royal Mail.
We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us.
Your interview is the first step, and we want you to shine.
To help you prepare, we'll provide your interview questions in advance, so you can have your best examples ready.
At Royal Mail Group, we value trust and our people.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve.
We welcome applications from all individuals.
As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process.
If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant.
We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here: en/about-us/
Closing Date: Thursday 4th September .
Please note, this advert may close early if the appropriate number of applications has been reached.
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