Novated Inbound Sales Consultant

2 weeks ago


Melbourne, Victoria, Australia FleetPartners Full time

14 hours ago Be among the first 25 applicants

This range is provided by FleetPartners. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$70,000.00/yr - A$80,000.00/yr

A$70,000.00-A$80,000.00 per year is the stated range.

About FleetPartners

FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management. We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.

Overview

We are looking for a high performing Sales team member at the first point of contact, providing service excellence and an expert overview of the benefits of novated leasing to qualify opportunities for sales conversion or referral of after-sales enquiries to supporting business units.

Responsibilities
  • Respond to inbound calls quickly and efficiently
  • Provide support to digital customers
  • Understand customer needs, communicating a consistent value proposition
  • Qualify prospects for conversion to sale
  • Assist with pipeline allocation and management
  • Refer post-sale queries to the appropriate departments
  • Build relationships with support departments to ensure service excellence through the Novated customer journey
  • Deliver on agreed KPI's and inbound reporting framework
  • Maintain accurate and detailed records of customer interactions in all systems
  • Develop strong product and process knowledge
  • Identify, analyse and provide insights on inbound service trends
  • Collaborate with Sales Leaders on process improvements and efficiency gains
  • Data entry for Novated Lease driver enquiries
  • Manage receipt of all web leads to ensure accuracy
  • Provide other administrative support as directed
  • Champion continuous improvement projects
Requirements
  • Experience in a customer service position (preferably inbound service centre)
  • Excellent verbal and written communication skills
  • Proven ability to work effectively in a dynamic sales team environment
  • Strong attention to detail
  • Novated Leasing experience desirable – not essential
Benefits
  • 7 additional days of annual leave per year
  • 16 weeks paid parental leave for primary carers, regardless of gender, with no minimum tenure; 4 weeks paid leave for secondary carers
  • Dress for your Day policy
  • Flexible and hybrid working arrangements
  • Extensive range of other employee benefits
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Industries: IT Services and IT Consulting

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