Retail Team Leader

2 weeks ago

Canberra, ACT, Australia Splend Full time

**About Us**

Splend offers customers the opportunity to enjoy the benefits of car ownership through flexible car subscription services. Our innovative offerings cater to rideshare and delivery drivers partnering with platforms like Uber, AmazonFlex, and others. In essence, we enable individuals to assume control of their career, however, our commitment extends beyond just providing access to vehicles. Our all-inclusive solution streamlines administrative tasks for drivers and utilises data analytics to enhance safety, thereby allowing them to focus on what truly matters in life.

**Our Positive Impact**

We aren't just about car ownership; We are also fast-tracking the transition to green mobility, reducing the carbon footprint of Rideshare drivers by transitioning to electric and hybrid vehicles. This makes Splend an industry leader for this vitally important environmental change. In Australia, we are the largest single operator of Electric Vehicles across the entire market and we're only just getting started.

**About the Role**

The Retail Team Leader role, a brand new role to our business will act as a 2IC for our Regional Manager and be responsible for managing the customer flow in our Canberra hub ensuring an unforgettable experience as soon as they arrive.

The role will be a fast paced customer facing role and would suit someone who enjoys working autonomously in a small team environment.

**The role will also be responsible for**:

- Monitoring customer tickets and calls, ensuring they are actioned in a timely manner.
- Supporting our Regional Manager in creating local sales and marketing strategies to increase our reach and customer base
- Supporting the team with queries and training.
- Implementing processes and procedures to enhance our operations and customer experience
- Managing onboarding and offboarding compliance for customers.
- Accident Management for customers.
- Vehicle inspection sign off on return and pre going out.

**What You'll Bring**:

- 4+ years experience in a fast-paced customer facing retail environment
- Experience managing a small team
- Passion for sales and customers
- Strong communication skills and ability to lead with empathy
- Experience managing customers with diverse backgrounds
- Comfortable managing conflict and resolving issues
- Comfortable working through contracts
- Strong attention to detail and time management
- A valid Australian drivers license
- Ability to work Saturdays as per roster

**Our Benefits and Culture**:

- Performance-based bonus
- Birthday day off on us
- Opportunity to participate in the employee share program (equity)
- Employee Assistance Program
- Novated lease program
- Dedicated learning & development platform

At Splend, we believe that diversity and inclusion are essential to our success. We are committed to creating a workplace where everyone is respected, valued, and supported. We embrace and celebrate differences in race, ethnicity, gender, age, sexual orientation, religion, and ability, and we actively seek out diverse perspectives and experiences to drive our growth.

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