Dispute Resolution Specialist

1 week ago

Sydney, New South Wales, Australia Shift Full time

**Company Description**:
At Shift, we're business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.

We believe Australian businesses are the driving force behind our economy and are core to our communities. That's why our business expertise, focus on relationships, and market-leading technology is at the core of everything we do.

Our unique approach to product innovation combined with our collaborative culture means you can build your career in a supportive environment. You'll be joining a diverse team of over 250 people who are always looking to deliver better outcomes for Australian businesses.
- Case manage Internal dispute resolution (IDR) and External dispute resolution (EDR) program at Shift
- Deliver high quality outcomes which drive customer satisfaction through effective management of customer complaints
- Assess, investigate and compile relevant information to support all disputes
- Case Management of Australian Financial Complaints Authority (AFCA) complaints through to file closure
- Conduct/oversee mediations and negotiations on complex or high risk accounts
- Manage education programs related to dispute handling across the business
- Periodically review and update business policies and processes to ensure ongoing regulatory compliance to RG271
- Collate and present complaints handling statistics and trends to internal and external stakeholder groups
- Provide high quality written or verbal responses on all disputes
- Identify opportunities and contribute to process and service improvements
- Adhere to internal policy, system processes and external regulatory requirements
- Work collaboratively with Risk and Compliance and Legal Counsel in addressing complex disputes or systemic issues

**Qualifications**:

- A business or finance degree is beneficial but not essential

**Additional Information**:
- Collaborative teams - a flat structure means everyone can learn from colleagues and senior leaders around the business.-
- Be involved - come together with all of your colleagues every 100 days to share the product and technology roadmap and business strategy.-
- Flexible working environment - we're headquartered in North Sydney with state-based workplaces and offer a flexible work policy.-
- Family support - industry leading 26 weeks paid parental leave.-
- Varied workspaces - our office enables areas for collaboration, brainstorming and socialising as well as focus zones.-
- Range of benefits - supporting your physical, psychological and financial wellbeing.

  • Dispute Resolution Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeedispute Full time $90,000 - $120,000

    Dispute Resolution SpecialistThis exciting opportunity will drive positive impact as you manage the investigation and resolution of disputes with external parties.As a Dispute Resolution Specialist, you will be responsible for providing advice and direction to internal stakeholders while ensuring compliance to the complaints process. Your advanced...

  • Dispute Resolution Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeDispute Full time $75,992 - $83,211

    Dispute Resolution SpecialistWe are currently looking for a skilled Dispute Resolution Specialist to join our team. The successful candidate will be responsible for resolving disputes between parties in a fair and efficient manner.Review and manage a portfolio of disputes using digital case management systems.Communicate with stakeholders, including injured...

  • Dispute Resolution Specialist

    7 days ago

    Sydney, New South Wales, Australia beBeeComplaint Full time $80,000 - $102,000

    Dispute Resolution Specialist As a Dispute Resolution Specialist, you will play a key role in managing Australian Financial Complaints Authority (AFCA) cases from start to finish. Your primary responsibility will be to assess and resolve disputes related to personal banking products, such as home loans, credit cards, and cash products, as well as vehicle...

  • Dispute Resolution Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeCompliance Full time $100,000 - $120,000

    Dispute Resolution SpecialistWe are seeking an experienced Dispute Resolution Specialist to join our team. As a key member of our Dispute Resolution Team, you will be responsible for managing disputes lodged with external dispute resolution schemes.Key Responsibilities:Investigate cases and work closely with internal and external stakeholders to resolve...

  • Dispute Resolution Specialist

    6 days ago

    Sydney, New South Wales, Australia beBeeDispute Full time $120,000 - $180,000

    Job OpportunityWe are seeking an experienced dispute resolution specialist to join our team. Our client has a market-leading dispute resolution practice and is the preferred choice of many leading companies, international financial institutions, and government when it comes to resolving important and complex disputes.The disputes team are highly responsive,...

  • Dispute Resolution Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeLitigation Full time $150,000 - $175,000

    Dispute Resolution SpecialistThe Role:We are seeking a highly skilled Dispute Resolution Specialist to join our Sydney team on a full-time basis. This is an exceptional opportunity for you to deepen your litigation and disputes experience in some of the country's largest class actions and product liability cases.You will have the chance to work with leading...

  • Dispute Resolution Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeResolution Full time $180,000 - $220,000

    Join Our Team as an External Dispute Resolution Lead">As a key player in our organisation, you will have the opportunity to make a real difference as an External Dispute Resolution Lead.In this exciting role, you will be responsible for managing the day-to-day operations of a team handling general insurance complaints referred by AFCA, coaching and...

  • Dispute Resolution Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeAssessment Full time $28,000 - $32,000

    Job Title: Dispute Resolution Specialist">Our team is seeking a highly skilled Dispute Resolution Specialist to support our flood grant application process.">Key Responsibilities:">">Review and assess flood grant applications against established criteria, ensuring compliance with funding guidelines and policies.">Collaborate with colleagues to improve...

  • Disputes Resolution Specialist

    6 days ago

    Sydney, New South Wales, Australia beBeeDispute Full time $60,000 - $65,000

    As a key member of our team, you will be responsible for investigating and resolving customer complaints and disputes related to retail and wholesale policies.We are currently seeking high-potential individuals to join our dynamic team as specialists in dispute resolution.Key Responsibilities:Conduct thorough investigations into customer complaints and...

  • Dispute Resolution Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeDispute Full time $120,000 - $180,000

    Establish a successful career in dispute resolution by leveraging your expertise in complex litigation matters. As a disputes lawyer, you will work on a diverse range of cases, from cross-border litigation to specialist construction and financial services matters.Key ResponsibilitiesDrafting and negotiating legal agreementsManaging court proceedingsLiaising...