Sales Associate Online

6 days ago

Perth, Western Australia Stockland Full time

**The Opportunity**

We are currently looking for a Sales Associate
- Online to join our Sales and Service team supporting our Stockland Residential Communities team.

For 70 years Stockland has been building communities across Australia. It is our passion to build happy, healthy, sustainable communities that thrive.

**About the role**

As a Sales Associate, you will enhance Stockland's competitive position by effectively supporting new sales enquiries and playing a key role in our Customer Journey. You will focus on phone and digital communication channels to connect and engage with customers. You will deliver market-leading customer service to support customers with their decision-making process and progression towards a new home.

This role is based from our Perth Head Office while offering flexibility to work from our project offices and home. This is a Full-Time Permanent role that will require some flexibility to work 5 day shift across 7 days - Rostered evening and weekend shifts are shared across the team, still allowing a full 2 day break.

**What's important to us?**
- A customer focus is what drives you - you understand delivering outstanding service and being a customer advocate as you will be the first point of contact for all incoming online enquiries (telephone, website, social media and live chat)
- Experience and proven track record in a customer centric role in a sales and service environment, relating to property, financial services or retail
- You work well to deadlines and have strong self-management, but can also work under direction when required
- You have strong communication skills and the ability to deal with all types of people
- You are great with technology and can pick up new systems easily - if you have experience with Salesforce, even better, but we are happy to train you with this
- You can build and maintain relationships with customers focusing on delivering exceptional service that embeds Stockland as the preferred product choice in the market
- You are open to learning and looking to establish yourself into a longer-term career
- Previous property industry experience ideal, not essential

**The Stockland Proposition**

At Stockland we are a community delivering outcomes that benefit the community at large. We work collaboratively and inclusively, building strong working relationships. Our portfolio is diverse and so are the opportunities for professional and career development. We are committed to providing our people with broad experiences to build a successful career.

We recognise the importance of flexibility and work life-quality and over 80% of our employees have informal or formal flexible work arrangements. Additionally, Stockland has a strong commitment to achieving the best outcomes through an inclusive and collaborative culture. Our customers come from diverse backgrounds, and we want our teams to reflect this.

We offer competitive remuneration and benefits. As a Stockland employee, you and your immediate family can access a range of financial and non-financial benefits.

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