Flexible Demand Systems Lead

Lead the transition to a net zero world, one client at a time
- Connect and collaborate with a highly respectful team
- Enjoy competitive remuneration, generous leave and strong career opportunities

**The world's biggest challenge needs you, here.**

Big challenges require big solutions. And the transition to a net-zero world is about as big as it gets. Working at Shell Energy - one of Australia's leading energy retailers - puts you at the heart of that endeavour.

**Lead the change, from the frontline**

Shell Energy Australia Pty Ltd is partnering with commercial & industrial (C&I) businesses to balance out the changing natural flows of energy & assist them with their transition.

This role involves working with the Head of Flexible Demand to develop and make decisions on the overall Flex architecture, considering future systems requirements. You will also be responsible for ensuring systems & IT architecture meet the security and quality expectations of Shell Energy and sophisticated C&I businesses.

To be successful in this role, you will have hands on experience working with Agile, and traditionally structured project teams. You will have the aptitude to manage key 3rd party vendors to achieve business outcomes in a methodical manner and collaborate with internal systems & business stakeholders to support with the design and delivery of solutions. Your team will have experience in software development, networking and security, REST APIs, SQL based databases, data lakes to design and deliver end to end solutions. Your team will have the ability to develop accessible MVP tools using excel/vba/python that allow the rapid development of new offerings prior to scaling.

With respect, integrity and honesty, you will:

- Maintain overall documentation on system configuration;
- Set the budget for system development through the Shell Energy business planning process;
- Develop and continually improve manual dispatch of Flex resources to improve headcount performance and reduce the risk of human error;
- Develop and continually improve real time visibility of Flex availability volumes to enable Trading to manage Shell's overall portfolio position;
- Lead the implementation of new value streams across Flex systems and resources. These value streams may include market products, certificate schemes, customer savings or network services;
- Work with internal and external systems delivery partners to set the workplan for functionality releases to align with Flex business requirements;
- Work with internal and external systems delivery partners to scope systems development in accordance with the approved budget;
- Where required, develop a detailed functional design specification with internal and external systems developers to ensure the interpretation of the scope will work as intended when implemented;
- Carry out user acceptance testing of new systems functionality and resolve defects before solution is released into production;
- Develop training materials and training for Trading and Flex Operations & Markets to be able to work with systems changes; and
- Implement test procedures to verify that programming is working as intended across systems on a periodic basis.

**What you'll bring**

Here's what you'll need to thrive in this role:

- You are strategic in considering how distributed energy resources will be aggregated into a single view for Trading to interact with. You will continually evolve systems architecture and Flex resources to realise maximum value and enable Trading to integrate these physical resources into portfolio management;
- You are Customer-centric in your approach, your focus on providing a positive customer experience helps you provide solutions that delight and provide competitive advantage;
- You have excellent interpersonal skills able to collaborate and communicate effectively to a diverse range of stakeholders, and want to be part of a strong connected team;
- You have in depth experience designed, built and or managed the development of bespoke business tools which gather data from a wide variety of sources to produce an outcome or action required by the business;
- You are familiar with Restful APIs, Kafka, MQTT and are capable of understanding the interactions of edge controllers, through dispatch platform to the trading desk, and onto the market. You have a conceptual understanding of the physical, network, and software layers required to establish and maintain secure communications throughout this chain;
- You have the skills to maintain existing business solutions and rapidly prototype solutions based on MSSQL, VBA, Excel and Python; and
- You have excellent problem-solving skills and are capable of innovative solution design. You ask questions that challenge assumptions, can understand the abilities of a technology beyond what comes out of the box, and are willing to propose better solutions than what is presented or already underway to provide the best possible