Call Centre Consultant

1 week ago

Perth, Western Australia Rabobank Full time

**About us**
Rabobank is the world's leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our commitment to our employees and clients is at the heart of everything we do.

**About the role**
As a Contact Centre Consultant, you'll provide each and every one of our Customers with a fantastic experience and service that meets their expectations. You will be in a team of around 10-12 who will be servicing a variety of lines in to our specialist call centre.

If you're looking for development, a clear career path, a great work culture and opportunities to learn and grow, this is the role for you If you don't have Financial Services experience, it is also a great step in to the industry.

**Key Accountabilities**:

- Investigate issues and resolve problems by clarifying issues; researching and exploring answers and alternative solutions, implementing solutions and escalating unresolved problems
- Maintain accurate and high quality information on our internal databases
- Ensure Treating Customers Fairly (TCF) principles are a foundation for all client interactions and adhere to bank policy at all times

As with most contact centres, you will have a shift rotation and will have some performance indicators such as handling time of the call and quality measures. These help us maintain a great level of service for our customers and clients.

**To be successful in the role, you will have**:

- Customer service experience with a customer centric approach and the ability to problem solve
- Great communication skills and an ability to explain concepts to a variety of customers, adapting the style or approach to suit the individual
- Good work ethic and a professional manner
- An understanding of working in a regulated environment or experience of working within policies and procedures
- Self-motivation and a drive to achieve targets

**What we're proud to offer you**:

- Rabobank values the development of its people and has a great Education Assistance Program to assist with professional development.
- Two wellness days a year, so you can look after you
- An inclusive Parental Leave policy that supports you and your family while giving you the freedom and flexibility to enjoy this special time (Primary carer up-to 14 weeks paid leave)
- We realise sometimes 4 weeks Annual Leave isn't enough At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave. With an option to also purchase another 2 weeks Annual Leave
- Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death. Rabobank provides eligible permanent employees with employer-funded Death, Temporary & Permanent Disability (TPD) and Income Protection Insurance.
- As part of Rabobank's global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social Partners.

**Rabobank is committed to a culture where diversity and inclusion is valued, respected and encouraged. We welcome applicants from diverse cultures, faith and sexual orientation.**

**Rabobank is not accepting submissions from recruitment agencies for this role.**

**Only Australian citizens or permanent residents will be considered.

  • Call Centre

    6 days ago

    Perth, Western Australia Technaus Solar Full time

    Well-established and one of the oldest in the Australian renewable energy industry, **_Technaus Solar_** has seen significant internal movement and revenue growth over the past years and is looking to expand our internal team further. As a highly recognized and trusted solar company, this is a career-building opportunity for a highly motivated individual to...

  • Call Centre

    1 week ago

    Perth, Western Australia Persolkelly Full time

    Nationally renowned Facility Management Organization in Burswood are seeking a customer focused Service Centre Agent to join their vibrant team**Maintenance Service Centre Consutant*****PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment...

  • Call Centre Coordinator

    2 days ago

    Perth, Western Australia St John of God Health Care Full time $101,492 - $110,432 per year

    Your role at St John of God Health CareYou will be responsible for the overall coordination of the Centralised Admission call centre and National Room Service call centre, ensuring the delivery of a high performing and patient centric and admissions and room service experience. Responsible for the delivery of a consistently positive patient experience, by...

  • Call Centre Coordinator

    2 days ago

    Perth, Western Australia St John of God Health Care Full time $101,492 - $110,432

    Your role at St John of God Health CareYou will be responsible for the overall coordination of the Centralised Admission call centre and National Room Service call centre, ensuring the delivery of a high performing and patient centric and admissions and room service experience. Responsible for the delivery of a consistently positive patient experience, by...

  • Call Centre Manager

    2 weeks ago

    Perth, Western Australia The College of Climate Change Full time $80,000 - $100,000 per year

    Call Centre ManagerThe College of Climate ChangeMalaga, Perth WAFull time$100,000 per annum + superThe College of Climate Change - Head Office in Malaga, Western Australia.About the roleThe Call Centre Manager is a leadership position responsible for the efficient and high-quality delivery of sales and customer service support by our call centre staff. This...

  • Receptionist (Call Centre)

    2 weeks ago

    Perth, Western Australia Npaworldwide Full time

    OverviewReceptionist (Call Centre) role at NPAworldwide.Our client is seeking a friendly and experienced Receptionist to join their busy dental practice located in Joondalup.Known for providing quality care with a personal touch, this well-established clinic offers a warm, professional environment for both patients and staff.Job DetailsThis is a permanent,...

  • Call Centre Manager

    1 week ago

    Perth, Western Australia The College Of Climate Change Full time

    About the roleThe College of Climate Change - Head Office in Malaga, Western Australia.About the roleThe Call Centre/ Outbound Sales Manager is a leadership position responsible for the efficient and high-quality delivery of sales and customer service support by our call centre staff. This position reports to the Chief Executive Officer and is a member of...

  • Call Centre Manager

    2 weeks ago

    Perth, Western Australia The College of Climate Change Full time

    About the roleThe College of Climate Change - Head Office in Malaga, Western Australia.About the roleThe Call Centre/ Outbound Sales Manager is a leadership position responsible for the efficient and high-quality delivery of sales and customer service support by our call centre staff. This position reports to the Chief Executive Officer and is a member of...

  • Call Centre Manager

    2 weeks ago

    Perth, Western Australia The College of Climate Change Full time

    About the role The College of Climate Change - Head Office in Malaga, Western Australia. About the role The Call Centre/ Outbound Sales Manager is a leadership position responsible for the efficient and high-quality delivery of sales and customer service support by our call centre staff. This position reports to the Chief Executive Officer and is a...

  • Call Centre Vehicle Sales Trainee

    1 week ago

    Perth, Western Australia Autoleague Full time

    Close to public transport- opportunity to earn uncapped commission- Join a National Automotive group**Getting tired of being a traditional Cars Sales Consultant?****Want uncapped commission?****Want to be based in an office environment without doing any yard work?****Are you motivated, outgoing and energetic, and looking to take your career to the next...