Customer Services Officer

2 weeks ago

Tasmania, Australia Sealink Tasmania Part time

**SeaLink** is looking for bright and energetic individuals who have a strong work ethic and an enthusiastic attitude to join their crew

**Looking for an exciting new work environment?**

**We encourage you to apply**

**About the Role**

We are currently seeking a permanent part time Customer Service Officer.

The primary function of the Customer Service Officer role is the provision of excellence in customer service via SeaLink's check in and reservations process and in communicating with the marine crew.

You would be responsible for ensuring that the check in and reservations process is efficient, customer friendly and be responsible in maintaining the cash till and electronic banking records. In addition, you will be responsible for assisting with reporting systems, stock levels, data entry, ordering, presentation and cleanliness of the work areas.

Our Customer Service Officer will lead by example in delivering professional and positive passenger experiences, monitoring forward passenger numbers and ensuring they are working in a team environment.

**About You**

**To be successful you must**:

- Possess a 'Can Do' attitude
- Have the highest standards of customer service and in all customer communications
- Have Effective Communication - written and verbal
- Have interpersonal and ability to build positive relationships
- Be committed to work harmoniously within the team and remain professional at all times
- Be available at short notice when there are operational needs
- Have proven ability to handle difficult situations
- Be well presented at all times

**Qualifications & Experience**

**Essential**
- Experience in working within customer service or administration
- Experience in working in a fast-paced team

**About Us**

SeaLink is part of the Kelsian Group - Australia's largest land and marine, tourism and public transport service provider with established domestic and international public transport contracts across five Australian states and territories, as well as Singapore, London and the United States.

Globally, The Group moves more than 206 million customers per year, has over 8,900 employees and operates approximately 3,500 buses and 117 vessels.

If this sounds like your dream job, we encourage you to apply

**How to Apply**

We are requesting a cover letter and your resume explaining why you are the best person for this position.

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