Intake Officer

Full-Time Position
- $70,000 to $75,000
- Based in Auburn

**Intake Officer (NDIS & Aged Care)**
- $70,000 to $75,000
- Full-time employment
- Skills and development allowance up to $10,000
- Supported professional development opportunities.

**About our client**

Our client is a registered service provider for Home Care Packages (HCP) and Disability services (NDIS). Our client wants an intake officer to join their Sydney office team. This is the right place to be if you look forward to working in a culturally diverse workplace that understands different generations' values.

**Role Overview**

The Intake Officer container supports the company's growth. The role of the intake officer has been developed to deliver person-centred intake services to new and prospective clients. Also, the role must provide high-quality follow-up on each enquiry coming to the company from different sources and convert them to the company's clients by reflecting the quality of care and services to the potential clients.

**Duties and Responsibilities**

The Intake Officer position has the following duties and responsibilities:

- Monitor and follow up on all enquiries from different sources.
- Reply to all questions coming to your inbox from different sources of enquiries.
- Engaging and joining community groups on social media.
- Reply to all questions on social media.
- Providing quality customer service to potential new clients.
- Providing consumers and participants complete information about their required services, needs and funding type under each government support service.
- Strong communication skills for responding to enquiries and referrals and coordinating all intake-related tasks.
- Entering client information into the client management system
- Completing an initial assessment and service request form to inform the care manager.
- Allocation of new consumers or participants to the care manager.
- Ability to quickly assess the needs of clients and identify the right services.
- Identify appropriate internal or external programs or services and provide referral pathways for clients and their families.
- Promoting our client services within communities, referring agencies and relevant providers.
- Monitor and audit client satisfaction and implement initiatives to support ongoing quality improvement.
- Promote services to other stockholders, service providers, and health organisations.
- Promote services to LACs, support coordinators and hospitals.
- Ensure clients are supported throughout their engagement with the services by working collaboratively and cooperatively with clients and other staff.

**Key Selection Criteria**

**Experience**:

- Three (3) years of experience in this role or a similar position
- Knowledge of aged care and disability sectors, including funding and policy protocols, aged care quality standards and HCP program processes and NDIA Practice standards
- Experience working with aged care consumers and their families.
- Experience working with people with disability, their families and the NDIS.
- High-level computer literacy skills (Microsoft Office and Visual Care or similar)
- Experience working in a multi-disciplinary team.
- High level of written and verbal communication skills
- Time management skills to effectively manage workload and meet deadlines.

**Qualifications**:

- Relevant Qualifications in social services or other fields related to healthcare.
- Care management, health, aged care or business-related qualifications plus extensive experience in community services or business management fields.
- Qualifications in Social Work, Psychology, Allied Health profession Community Services / Case Management or university graduate degree in public health

**Employment Requirements**:

- Must be an Australian citizen or permanent resident.
- Required to maintain a current First Aid certificate.
- Required to hold a working with children permit/card
- Required to provide a satisfactory national police check.
- Provision of a satisfactory pre-employment medical and fitness report.

**Benefits**
- Full-time permanent position
- Skills and development allowance up to $10,000
- This an exciting opportunity to join a growing organisation.
- Strong management and administrative support
- Supported professional development opportunities.
- Opportunities for advancement
- An immediate start