Intake Officer

Full-Time Position
- $60,000 to $70,000
- Based in Auburn

**HCP & NDIS Intake Officer**
- **$ 60,000 to $70,000**:

- An immediate start
- Attractive benefits
- Up to $1000 upskilling support

**About our client**

Our client is a national government-approve service provider of Home Care Packages (HCP) and the National Disability Insurance Scheme (NDIS) services. Our client has a clear vision to provide quality care services to the community.

Our client is an organisation that specialises in providing the highest quality care for older members of the community, as well as people with disability. As a provider of private and government-subsidised care and support services, our client aims to provide greater choice, control, and freedom to empower people to live life on their own terms.

**Role Overview**

The Intake Officer is a position to support the company growth. The role of The Intake Officer has been developed to deliver person-centred onboarding services to new and prospective clients, also the role is responsible for providing high quality and effective support to their participants and home care package consumers.

**Duties and Responsibilities**

The Intake Officer position has the following duties and responsibilities:

- Providing quality customer service to potential, new clients
- Providing consumers and participants with full information about their funding type and what services they may receive under each government support services
- Strong communication skills for responding to enquiries and referrals and coordinate all intake related tasks.
- Entering client information into the client management system
- Completing an initial assessment and service request form to inform the care manager
- Allocation of new consumers or participants to the care manager.
- Ability to quickly assess the needs of clients and identify the right services
- Identify appropriate internal or external programs or services and provide referral pathways for clients and their families.
- Promoting our client services within communities, referring agencies and relevant providers.
- Monitor and audit client satisfaction and implement quality initiatives to support ongoing quality improvement.
- Ensure clients are supported through out their engagement with the services by working collaboratively and cooperatively with clients and other staff, to:

- To ensure cultural support services through CALD, Aboriginal and Torres Strait islander engagement team are available for all CALD and Indigenous clients, facilitate responsive social work and counselling support for clients,
- To Develop and maintain positive stakeholder relationships and engagement and build networks to promote and market our brand.
- To Escalate any issues of concerns to the supervisor Operations Manager including risks to reputation, service limitations and complaints

**Key Selection Criteria**

**Experience**:

- 2 years
- experience in this role or similar position
- Knowledge of aged care and disability sectors, including funding and policy protocols, aged care quality standards and HCP program processes and NDIA Practice standards
- Experience working with aged care consumers and their families
- Experience working with the people with disability, their families and the NDIS
- High level computer literacy skills (Microsoft Office and Visual Care or similar)
- Experience working in a multi-disciplinary team
- High level of written and verbal communication skills
- Time management skills to effectively manage workload and meet deadlines

**Qualifications**:

- Relevant Qualifications in social services or other field related to healthcare
- Care management, health, aged care or business-related qualifications plus extensive experience in community services or business management fields.
- Qualifications in Social Work, Psychology, Allied Health profession or Community Services / Case Management or university graduate degree in public health

**Employment Requirements**:

- Current unrestricted Driver's license.
- Must be an Australian citizen or permanent resident
- Required to maintain a current First Aid certificate.
- Required to hold a working with children permit/card
- Required to provide a satisfactory national police check.
- Provision of a satisfactory pre-employment medical and fitness report.

**Benefits**
- Full time or part time position
- Skills and development allowance up to $10,000
- An exciting opportunity to join a growing organisation
- Strong management and administrative support
- Supported professional development opportunities
- Reimbursement for travel and use of your own vehicle (via fuel card)
- Opportunities for advancement
- An immediate start