Vic Call Centre Manager

2 days ago

Melbourne, Victoria, Australia Allied Express Full time

Allied Express, Australia's largest independently owned national express transport company, is currently looking for a highly experienced Call Centre Manager with transport experience for our new office at Broadmeadows.

The call centre manager is a pivotal role in the business, and reports to the National Customer Service Manager.

**You will**:

- Have a transport background.
- Manage the Melbourne call centre including telephonists and customer service staff.
- Be a quick thinker and be able to make quick decisions.
- Must have leadership/managerial ability
- Be a leader of a team.
- Ensure the call centre service standards are of the highest standard.
- Manage staff issues and rosters.
- Manage and react to customer service levels throughout the day.
- You will be a very active person, that can keep up in a very active and fast paced environment.
- This is a hands on position, where you need to think on your feet.
- You must have a "do it in the field" management style.

You will be a reliable, honest and mature person, capable of multi-tasking, prioritising and juggling the daily workload.

Schedule:

- Monday to Friday

Application Question(s):

- Are you fully vaccinated?

**Experience**:

- Management: 2 years (preferred)

Work Authorisation:

- Australia (preferred)

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