Driver Customer Service

2 weeks ago

Melbourne, Victoria, Australia A2B Full time

Take the Driver's Seat in Growing Australia's Most Trusted Transport Network
A2B Australia is a member of the ComfortDelGro Corporation Australia (CDC) family. CDC has become the leading Australian taxi network and a significant technology and payment solutions provider for the personal transport industry.
From passengers booking a taxi and dispatch to arriving safely, comfortably, and reliably at their destination, A2B delivers complete end-to-end transport solutions. Our brands include 13cabs, Silver Service, Swan Taxis, Cabcharge, 13cabs Corporate, MTI, Spotto, Fareway Plus and Giraffe Payments. We support over 7,000 vehicles and 11,500 drivers across Australia with advanced contact centres, Taxi Tech and support hubs.
We're now looking for a Driver customer service to drive meaningful connections and partnerships with Drivers and Operators—those at the heart of our business.
What You'll Be Doing
As a Driver customer service, you'll focus on expanding and retaining our driver and operator network through a combination of relationship building, brand advocacy, and proactive engagement. Your work will directly impact the success and confidence of our transport partners.
Drive new sign-ups and ensure long-term retention of Drivers and Operators
Actively pursue growth through direct leads, onboarding, and relationship management
Attend events, tradeshows, and local activations to engage partners
Support digital onboarding processes and CRM tracking
Promote the 13cabs and Silver Service brands with passion and pride
Collaborate with internal teams to align sales efforts and share insights
About You
You're a motivated communicator with a passion for building lasting relationships. You're just as comfortable attending a local event as you are analysing lead pipelines or closing a partnership conversation.
You bring:
2+ years in sales, business development, or a similar partner-facing role
Proven ability to grow customer or partner networks
Strong interpersonal skills and a genuine, confident communication style
Organisational skills to manage reporting, CRM updates, and sales pipelines
A can-do attitude with the resilience to adapt and thrive in a fast-paced setting
Why You'll Love Working Here
People-first values:
We live by our values – Caring, Collaborative, Accountable, Authentic, and Progressive
Impact at scale:
Help grow a network that connects millions of Australians with reliable transport
Supportive growth:
Access training, mentoring, and opportunities to evolve your skills
Inclusive culture:
We're committed to diversity, safety, and community impact
Recognition:
Your contributions will be noticed and rewarded
Ready to Help Grow the Future of Transport?
If you're passionate about people, growth, and driving meaningful connections, apply now and join a company shaping how Australians move.
ComfortDelGro Corporation Australia (CDC) and A2B acknowledge the Traditional Custodians of Australia and their continuing connection to land, waters, and community. We respect and acknowledge all First Nations people, their culture, and to Elders past and present.
We are an equal opportunity employer and provide a caring, flexible, and collaborative work environment. We encourage Aboriginal and Torres Strait Islander people to apply.
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